“It's not enough to be close to the customer. You've got to be glued to the customer.”
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Famous Tom Peters Quotes
“Excellence comes from human beings doing things of value that customers find memorable.”
“Perception is all there is. If the customer think he's right, he's right.”
“The idea of intimately entwining with customers [to get ideas] is an idea whose time has come.”
“Excellent firms don't believe in excellence - only in constant improvement and constant change.”
“If you love your company and love what you do, you will serve your customers better-period!”
Source: The Pursuit of Wow!: Every Person's Guide to Topsy-Turvy Times
