Home / Quotes / Quote by Ray Kroc

Quote by Ray Kroc

“The definition of salesmanship is the gentle art of letting the customer have it your way.”

Quote by Ray Kroc

Author

Ray Kroc, an American businessman, is one of the founders of McDonald's. Born on October 5, 1902, in Chicago, he passed away on January 14, 1984. Kroc transformed McDonald's from a small restaurant into a globally renowned fast-food chain in the mid-20th century. more

You May Also Like

“Setting customer expectations at a level that is aligned with consistently deliverable levels of customer service requires that your whole staff, from product development to marketing, works in harmony with your brand image.”

Whole Levels Inspire Products Development Expectations Harmony Marketing Educational Customers Setting Settings Brands Consistently Staff Inspiring Customer Service Product Development

Author:Richard Branson

“None speak of the bravery, the might, or the intellect of Jesus; but the devil is always imagined as a being of acute intellect, political cunning, and the fiercest courage. These universal and instinctive tendencies of the human mind reveal much.”

Mind Humans Might Political Jesus Speak Devil Universal Bravery Intellect Tendencies Human Mind Fierce Cunning

Author:Lydia M. Child

“The first step in exceeding your customer's expectations is to know those expectations.”

Knows Firsts Funny Steps Expectations Satisfaction Educational Customers Loyalty First Steps Exceed Customer Satisfaction Customer Loyalty Inspiring Customer Service Retention Loyal Customers Exceeding Expectations

Author:Roy H. Williams

“You've got to look for a gap, where competitors in a market have grown lazy and lost contact with the readers or the viewers.”

Inspirational Looks Lost Reader Competition Educational Customers Contact Lazy Gaps Viewers Competitors Inspirational Customer Service Best Service

Author:Rupert Murdoch

“Most of your competition spend their days looking forward to those rare moments when everything goes right. Imagine how much leverage you have if you spend your time maximizing those common moments when it doesn't.”

Ifs Moments Common Imagine Competition Educational Looking Forward Maximizing Rare Moments

Author:Seth Godin

“The only purpose of customer service is to change feelings.”

Feelings Purpose Educational Customers

Author:Seth Godin

“Don't make promises unless you will keep them. Not planning to keep them. Will keep them. Reliability is one of the keys to any good relationship, and good customer service is no exception.”

Plans Keys Promise Educational Customers Exception Good Relationship Reliability Good Customer Service

Author:Susan Ward

“Train your staff (if you have any) to be always helpful, courteous, and knowledgeable. Most importantly, give every member of your staff enough information and power to make those small customer-pleasing decisions, so he never has to say, "I don't know, but so-and-so will be back at..."”

Ifs Knows Giving Enough Decision Information Members Train Educational Customers Helpful Staff Knowledgeable Courteous

Author:Susan Ward

“Answer your phone. Get call forwarding. Or an answering service. Hire staff if you need to. But make sure that someone is picking up the phone when someone calls your business.”

Ifs Needs Answers Phones Educational Staff

Author:Susan Ward

“Listen to your customers. Can the sales pitches and the product babble. Let your customer talk and show him that you are listening by making the appropriate responses, such as suggesting how to solve the problem.”

Shows Problem Products Listening Response Educational Solve Customers Appropriate Suggesting Sales Pitch

Author:Susan Ward