“Loyalty is dead, the experts proclaim, and the statistics seem to bear them out. On average, U.S. corporations now lose half their customers in five years, half their employees in four, and half their investors in less than one. We seem to face a future in which the only business relationships will be opportunistic transactions between virtual strangers.”
Quote by Fred Reichheld
Author
Fred Reichheld
Fred Reichheld is a renowned author known for his contributions to the field of customer relationship management. Born in 1952, he is a founding figure in the field of loyalty economics, emphasizing the importance of customer loyalty to business success. more
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