“The single most important thing is to make people happy. If you are making people happy, as a side effect, they will be happy to open up their wallets and pay you.”
Quote by Derek Sivers
Author
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“You cannot improve one thing by 1000% but you can improve 1000 little things by 1%.”
“Customer satisfaction is worthless. Customer loyalty is priceless.”
“Memorable customer service can only take place in a human-to-human situation.”
Source: Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know
“A rose on time is more valuable than a $1,000 gift that's too late.”
