Quotessence
Home / Quotes / Quote by Tony Hsieh

Quote by Tony Hsieh

Work

Delivering Happiness: A Path to Profits, Passion, and Purpose

This book delves into the author's experiences in building a successful company and emphasizes the importance of customer happiness, employee engagement, and a strong corporate culture. It provides practical advice on how to align profits, passion, and purpose in business practices. more

Author

Tony Hsieh
Tony Hsieh

Tony Hsieh is a renowned internet entrepreneur, born on December 12, 1973. He is known for his innovation in the fields of online retail and e-commerce, most notably as the founder and CEO of Zappos, an online shoe and clothing retailer that was later acquired by Amazon for $1.2 billion. Hsieh's insights into entrepreneurship and leadership have been widely disseminated, with his book 'Delivering Happiness' detailing his efforts to create a culture of happiness. more

You May Also Like

“To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver.”

MeanLittlesEmotionalImpactExpectedWowInnovativeDifferentiateReceiverUnconventionalAbove And Beyond
Book:Delivering Happiness: A Path to Profits, Passion, and Purpose
Create image

“Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.”

YearsHas BeensPhilosophyGrowthNumbersMouthsPaidMarketingCustomersAdvertisingRepeatsDriversBrandingCustomer ExperienceWord Of Mouth
Author:Tony Hsieh
Create image