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Asks Quotes

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Asks Quotes

“Most men eddy about Here and there-eat and drink, Chatter and love and hate, Gather and squander, are raised Aloft, are hurled in the dust, Striving blindly, achieving Nothing; and then they die- Perish;-and no one asks Who or what they have been.”

“To achieve consistently terrific customer service, you must hire wonderful people who believe in your company's goals, habitually do better than the norm and who will love their jobs; make sure that their ideas and opinions are heard and respected; then give them the freedom to help and solve problems for your customers. Rather than providing rules or scripts, you should ask them to treat the customer as they themselves would like to be treated - which is surely the highest standard.”

“The final moment of success is often no more thrilling than taking off a heavy backpack at the end of a long hike. If you went on the hike only to feel that pleasure, you are a fool. Yet people sometimes do just this. They work hard at a task and expect some special euphoria at the end. But when they achieve success and find only moderate and short-lived pleasure, they ask is that all there is? They devalue their accomplishments as a striving after wind. We can call this the progress principle: Pleasure comes more from making progress toward goals than from achieving them.”