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Emotional Quotes

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Emotional Quotes

“Forcing your employees to follow required steps only prevents customer dissatisfaction. If your goal is truly to satisfy, to create advocates, then the step-by-step approach alone cannot get you there. Instead, you must select employees who have the talent to listen and to teach, and then you must focus them toward simple emotional outcomes like partnership and advice....Identify a person's strenths. Define outcomes that play to those strengths. Find a way to count, rate or rank those outcomes. And then let the person run.”

Source: First, Break All The Rules: What The Worlds Greatest Managers Do Differently

“In the new workplace, with its emphasis on flexibility, teams and a strong customer orientation, this crucial set of emotional competencies is becoming increasingly essential for excellence in every job in every part of the world.”

World Jobs Strong Team Emotional Becoming Essentials Excellence Customers Crucial Workplace Emphasis Flexibility Orientation Competencies

Book:Working with Emotional Intelligence

Source: Working with Emotional Intelligence

“The most dangerous question a prospect or customer asks is "Why should I?" And he may ask it more than once... The product and its communication stream must continue to provide him with both rational and emotional answers.”

Should May Asks Answers Dangerous Emotional Products Communication Customers Rational Streams Should I

Author:Lester Wunderman

“Branding is not merely about differentiating products; it is about striking emotional chords with consumers. It is about cultivating identity, attachment, and trust to inspire customer loyalty. Chinese brands score low on attributes such as “sophisticated,” “desirable,” “innovative,” “friendly,” and “trustworthy.””

“To the optimist, the glass is half full. To the pessimist, the glass is half empty. To the engineer, the glass is twice as big as it needs to be. Design is how you treat your customers. If you treat them well from an environmental, emotional, and aesthetic standpoint, you're probably doing good design.”

Ifs Needs Wells Bigs Half Design Emotional Empty Treats Environmental Glasses Customers Aesthetic Engineers Optimist Doing Good Pessimist Standpoint Good Design Half Full Half Empty

Author:Yves Behar

“Great companies that build an enduring brand have an emotional relationship with customers that has no barrier. And that emotional relationship is on the most important characteristic, which is trust.”

Important Company Emotional Endure Customers Brands Characteristics Barriers Great Company Emotional Relationship

Author:Howard Schultz