“Forcing your employees to follow required steps only prevents customer dissatisfaction. If your goal is truly to satisfy, to create advocates, then the step-by-step approach alone cannot get you there. Instead, you must select employees who have the talent to listen and to teach, and then you must focus them toward simple emotional outcomes like partnership and advice....Identify a person's strenths. Define outcomes that play to those strengths. Find a way to count, rate or rank those outcomes. And then let the person run.” IfsWayPersonsPlayRunningGoalSimpleStepsTeachFocusAdviceTalentEmotionalApproachRateCustomersOutcomesEmployeePartnershipSelectDissatisfaction Book:First, Break All The Rules: What The Worlds Greatest Managers Do Differently Source: First, Break All The Rules: What The Worlds Greatest Managers Do Differently
“Relief is a great feeling.It's the emotional and physical reward we receive from our bodies upon alleviation of pain, pressure and struggle. A time to bask in the lack of the negative.And yet, think about it—relief is really the status quo, a negation of the suffering, a nothing in itself. It is the way things were before the pressure and struggle began.So, is it a step back? A regression?Or is it an opportunity to regroup, start over, and move in a different direction?Use your moment of relief well.” ThinkingWayWellsDifferentMomentsUseFeelingsBodyPainMovingSufferingOpportunityStepsStruggleEmotionalNegativePressureRewardsReliefStatus QuoStarting OverYour MomDifferent DirectionsNegationGreat FeelingsRegressionPain Relief Author:Vera Nazarian
“I am dedicating the majority of my wealth to improving education. It is the key to the survival of the human race. We have to plan for our collective future - and the first step begins with the social, emotional, and intellectual tools we provide to our children. As humans, our greatest tool for survival is our ability to think and to adapt - as educators, storytellers, and communicators our responsibility is to continue to do so.” ThinkingFirstsHumansChildrenSocialWealthAbilityRaceResponsibilityStepsPlansEmotionalKeysSurvivalIntellectualToolsOur ChildrenMajorityHuman RaceCollectivesFirst StepsImprovingStorytellerEducatorCommunicators Author:George Lucas
“The white savior supports brutal policies in the morning, founds charities in the afternoon, and receives awards in the evening.” MeanLittlesLongEndsBigsCareFoundJusticeWhiteStepsMorningSupportPolicyEmotionalCharityComplexesPrivilegeSatisfactionEveningNovelistsAwardsSaviorAfternoonBrutalSlam Author:Teju Cole
“It's emotional for every champion who decides to step down, it's a tough decision. It's probably easier for some, like me. But I'm just going to try to take it in stride. It's part of life.” LifeTryingDecisionStepsEmotionalEasierToughLike MeChampionParts Of LifeStrideTough Decisions Author:Ben Crenshaw
“The effect of emotional venting is to sustain an unsatisfactory status quo. Most people think the opposite, that complaining is part of an effort to change an unsatisfying situation. Nope. Complaining lets off pressure so that we neither explode with frustration nor feel compelled to take the often risky steps of openly opposing a difficult person or situation. Keeping emotional pressure tolerably low doesn't change problematic circumstances but rather perpetuates them.” PeopleThinkingFeelsPersonsDifficultEffortSituationStepsEffectsEmotionalCircumstancesLowsOppositesPressureComplainingFrustrationStatus QuoCompelledOpposingVenting Author:Martha Beck
“I was conveniently bisexual for a long time, and then I went, 'Come on, who am I kidding?' And I have to say, it was the single biggest step I took toward emotional well-being, to stop feeling like I had to hide who I am.” WellsLongFeelingsStepsEmotionalLong TimeWho I AmWell BeingBisexualEmotional Well Being Author:Alan Ball
“When you're directing, you're right at the coal face, always exhausted, often emotional - and I'll enjoy being a couple of steps back from that and simply helping where I can.” I CanHelpingFacesEnjoyStepsEmotionalCoupleExhaustedCoal Author:Peter Jackson
“The relationship between book and reader is intimate, at best a kind of love affair, and first loves are famously tenacious. [...] First love is a momentous step in our emotional education, and in many ways, it shapes us forever.” WayFirstsKindBookLove IsStepsForeverEmotionalReaderShapesAffairIntimateFirst LoveLove AffairKinds Of LoveTenacious Author:Laura Miller
“If you dream of something worth doing and then simply go to work on it and don't think anything of personalities, or emotional conflicts, or of money, or of family distractions; it is amazing how quickly you get through those 5,000 steps.” IfsThinkingDreamStepsEmotionalPersonalityConflictMadnessDistraction Author:Edwin Land