“Forcing your employees to follow required steps only prevents customer dissatisfaction. If your goal is truly to satisfy, to create advocates, then the step-by-step approach alone cannot get you there. Instead, you must select employees who have the talent to listen and to teach, and then you must focus them toward simple emotional outcomes like partnership and advice....Identify a person's strenths. Define outcomes that play to those strengths. Find a way to count, rate or rank those outcomes. And then let the person run.” IfsWayPersonsPlayRunningGoalSimpleStepsTeachFocusAdviceTalentEmotionalApproachRateCustomersOutcomesEmployeePartnershipSelectDissatisfaction Book:First, Break All The Rules: What The Worlds Greatest Managers Do Differently Source: First, Break All The Rules: What The Worlds Greatest Managers Do Differently
“In the last few decades entire new categories of waste have come to plague and menace the American scene. Pollution is growing at a rapid rate. Pollution destroys beauty and menaces health. It cuts down on efficiency, reduces property values and raises taxes. Almost all these wastes and pollutions are the result of activities carried on for the benefit of man. A prime national goal must be an environment that is pleasing to the senses and healthy to live in. Our Government is already doing much in this field. We have made significant progress. But more must be done.” MenMadeDoneGovernmentLastsValuesGoalResultsBeautyEnvironmentCuttingGrowingProgressFieldsHealthySceneActivityTaxesWasteBenefitsRaisesPropertyRateDecadesSensesSignificantPrimeCategoriesPollutionEfficiencyPlagueRapidsMenacePollution Control Author:Lyndon B. Johnson
“I really rate Paul Scholes, because he hasn't got the high profile of many of the Manchester United players, he doesn't get too much attention, but he is one very good player. He is an intelligent player, he works hard and he scores some great goals. He is not flamboyant and is a quiet lad off the pitch but he is a tremendous asset to Manchester United and to England. He has already got my vote as player of the year.” YearsHardGoalUnitedAttentionToo MuchPlayerHard WorkQuietVoteEnglandIntelligentRateVery GoodScoreAssetsProfileManchesterLadManchester UnitedScholesFlamboyantHigh ProfilePaul Scholes Author:Tony Adams
“There is a rawness and a wonder to life. Pursue it. Hunt for it. Sell out to get it. Don't listen to the whines of those who have settled for a second-rate life and want you to do the same so they won't feel guilty. Your goal is not to live long; it's to live.” WantFeelsLongGoalWonderSellsRatePursueGuiltyHuntsSecond RateRawness Book:He Still Moves Stones Source: He Still Moves Stones
“...the Federal Reserve has the capacity to operate in domestic money markets to maintain interest rates at a level consistent with our economic goals” GoalInterestLevelsEconomicCapacityRateInvestingConsistentReservesFederal ReserveInterest Rate Author:Ben Bernanke
“I forget what the relevant American rate is, but I can tell you that our goal is to have a combined federal-provincial corporate tax rate of no more than 25 percent. We're on target to do that by 2012. We will have significantly - by a significant margin the lowest corporate tax rates in the G-7, and that's our - our government's objective.” I CanGovernmentGoalForgetTaxesPercentRateSignificantObjectivesCorporateTargetRelevantLowestMargins Author:Stephen Harper
“We owe to every businessperson and worker in America the best environment in the world to create a job. We owe that to American business. 35 percent corporate tax rate is the second highest in the world. We need to lower it so they don’t leave.” WorldNeedsHelpingJobsAmericaGoalClassEnvironmentFiveMiddleTaxesHighestPercentWorkersRateCorporateThirtyMiddle ClassAmerican Business Author:Lindsey Graham
“If you have no shame, and it’s your goal to get people into bed, how much higher could your success rate possibly be?” PeopleIfsGoalHigherBedShameRate Author:Stephen Malkmus