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“I see Professionalism as a spreading disease of the present-day world, a sort of poly-oligarchy by which various groups (subway conductors, social workers, bricklayers) can bring things to a halt if their particular demands are not met. (Meanwhile, the irrelevance of each profession increases, in proportion to its increasing rigidity.) Such lucky groups demand more in each go-round - but meantime, the number who are permanently unemployed grows and grows.”

“Unless a group of workers know their work is under surveillance, that they are being rated as fairly as human beings, with the fallibility that goes with human judgment, can rate them, and that at least an attempt is made to measure their worth to an organization in relative terms, they are likely to sink back on length of service as the sole reason for retention and promotion.”

“... work is only part of a man's life; play, family, church, individual and group contacts, educational opportunities, the intelligent exercise of citizenship, all play a part in a well-rounded life. Workers are men and women with potentialities for mental and spiritual development as well as for physical health. We are paying the price today of having too long sidestepped all that this means to the mental, moral, and spiritual health of our nation.”

“... until both employers' and workers' groups assume responsibility for chastising their own recalcitrant children, they can vainly bay the moon about "ignorant" and "unfair" public criticism. Moreover, their failure to impose voluntarily upon their own groups codes of decency and honor will result in more and more necessity for government control.”

“A miracle worker who can do more with less, pacify rival groups, endure chronic second guessing, tolerate low levels of support, process large volumes of paper, and work double shifts. He or she will have carte blanche to innovate, but cannot spend much money, replace any personnel, or upset any constituency.”

“We can only live the changes we wish to see: we cannot think our way to humanity. Every one of us, every group, must become the model of that which we desire to create. We must break the obsolete social and economic systems that divide the world between the over-privileged and the under-privileged. Each of us, whether government leader or protester, business executive or worker, professor or student, share a common guilt.”

“I thought that perhaps the most creative mix for a society would be nine parts solid worker from institutions like MIT to one part poet from Marrakech, but in spite of the fact that I myself had been trained to be one of the solid workers, which meant that all of my sympathies lay with that group, I would not surrender the poet. The problem was to find him.”