“There is a future for the auto parts industry, but it needs a consolidation and a rationalization of geography in that most suppliers have facilities in the U.S., although most of their customers are overseas.” NeedsIndustryCustomersFacilityGeographyPartingSuppliersConsolidation Author:Wilbur Ross
“Innovation has stalled in the banking industry. While the rest of the world is in the digital age, banking remains stagnant. We are here to change this and bring banking to the 21st century. We will ensure our customers feel involved in the progress of this bank and are offering them a truly enjoyable banking experience – different from anything they have experienced before.” WorldFeelsDifferentAgeProgressCenturyIndustryInvolvedInnovationRemainsCustomersDigitalOffering21st CenturyBankingEnjoyableStagnantDigital Age Author:Jay Sidhu
“SDN is a major shift in the networking industry. At Juniper, we think the impact of SDN will be much broader than others have suggested. It will redefine networking and create new winners and losers. We're embracing SDN with clearly defined principles, a four-step roadmap to help customers adopt SDN within their business, and the networking industry's first comprehensive software-centric business model. We're incredibly excited about the value that SDN will deliver to our customers and are committed to leading the industry through this transition.” ThinkingFirstsHelpingValuesStepsPrinciplesFourIndustryMajorsModelsImpactCommittedExcitedCustomersDefinedWinnerLoserTransitionSoftwareNetworkingComprehensiveBusiness ModelsWinner And Loser Author:Bob Muglia
“Is there any other industry [than the press] in this country which seeks to presume so completely to give the customer what he does not want?” WantGivingDoeCountryMediaIndustryPressesCustomersWant Me Author:Rupert Murdoch
“The retail industry has its own headache: it loses $16 billion a year to customers who buy clothes, wear them with the tags tucked in, and return these secondhand clothes for a full refund.” YearsLosesIndustryReturnClothesCustomersBillionsHeadacheTagRetailRefunds Author:Dan Ariely
“It doesn't matter much where your company sits in its industry ecosystem, nor how vertically or horizontally integrated it is - what matters is its relative 'share of customer value' in the final product or solution, and its cost of producing that value.” MatterValuesCompanyShareProductsIndustryCostSolutionsFinalsEducationalCustomersRelativeWhat MattersIntegratedEcosystems Author:Gary Hamel
“While the focus in the landscape of Old World cities was commonly government structures, churches, or the residences of rulers, the landscape and the skyline of American cities have boasted their hotels, department stores, office buildings, apartments, and skyscrapers. In this grandeur, Americans have expressed their Booster Pride, their hopes for visitors and new settlers, and customers, for thriving commerce and industry.” WorldGovernmentChurchCitiesFocusBuildingPrideIndustryOfficeStructureCustomersStoresLandscapeDepartmentHotelRulersCommerceApartmentGrandeurVisitorsOld WorldSkyscraperResidenceSettlersAmerican CitiesDepartment StoresSkylinesOffice Buildings Author:Daniel J. Boorstin
“I have a feeling-as compelling as a religious conviction-that if industry will constantly pass on to the worker and the customer all the savings of labor-saving machinery and invention, rather than siphon them off into the pools of watered securities, it will by that process keep distribution and production in balance and go as far toward Utopia as our poor human natures will go or be driven.” IfsHumansFeelingsProcessReligiousPoorSecurityHuman NatureIndustryBalanceLaborWorkersProductionsConvictionCustomersDrivenInventionSavingPoolCompellingDistributionMachinerySavingsUtopia Author:Samuel B. Pettengill
“At River Belle we don't just listen to our customers, we also try to anticipate their demands and be the first to market with the features that become industry standards. This extended variety of games is a huge step toward creating a one-stop gaming experience that makes a world of difference for our players.” WorldTryingFirstsGamesDifferencesStepsPlayerHugeIndustryDemandCreatingStandardsRiversCustomersVarietyFeaturesBellsAnticipateJust ListenGamingBelle Author:Tim Johnson
“For years, broadcasters didn't get a nickel out of retransmission consent. But broadcast content is what the cable industry was selling to customers.” YearsIndustryCustomersSellingConsentCablesNickelsBroadcasters Author:Gordon Smith
“An industry begins with the customer and his or her needs, not with a patent, a raw material, or a selling skill” NeedsMaterialsIndustrySkillsCustomersSellingPatentsRaw Materials Book:Marketing Myopia Source: Marketing Myopia
“You always get that one customer that decides that your name is boy. Or something. It certainly reinforces a respect I already had for people that are in the hospitality industry.” PeopleNamesBoysIndustryCustomersHospitality Author:Ryan Reynolds
“Pap Machinery uses LubeMate products to keep our truck fleet moving so we can provide timely service to our customers. LubeMate has proven they manufacture quality products that meet our daily demands. The LubeMate team at Valley Industries has provided excellent service and their products are an exceptional value.” UseMovingValuesQualityTeamProductsIndustryDemandCustomersExcellentValleysProvenExceptionalTruckMachineryTimelyExcellent Service Author:Greg Roberts
“The overarching goal of Tesla is to help reduce carbon emissions and that means low cost and high volume. We will also serve as an example to the auto industry, proving that the technology really works and customers want to buy electric vehicles.” WantMeanHelpingGoalTechnologyExampleIndustryCostProveLowsCustomersVehicleElectricVolumeCarbonEmissionsTeslaCarbon EmissionsAuto IndustryElectric Vehicles Author:Elon Musk
“What Sam Walton did was to go into one of the most mature industries of all and find a way to make it grow, grow, grow, double-digit, month after month, year after year. He did it by innovation, customer focus, and above all, speed.” WayYearsGrowsFocusMonthsIndustryInnovationCustomersSpeedMature Author:Jack Welch
“Industry jargon may not be a language your customer understands.” MayLanguageIndustryCustomersJargon Author:Ron Kaufman
“When product performance outstrips the ability of customers to use that performance in an industry, the competitive game changes. Under those circumstances you have to decouple components businesses from assembly businesses.” UseGamesAbilityProductsIndustryCircumstancesPerformancesCustomersComponentsAssembly Author:Clayton Christensen
“The customer moved on long before the industry reacted to what she wanted. She doesn't want to buy things four months in advance, she wants to buy something today and wear it tomorrow. She cares less about seasons and collections and really what she's looking for is price, quality, and convenience.” WantLongCareTodayWantedQualityFourMonthsIndustryTomorrowSeasonsMovedCustomersCollectionsConvenienceMoved On Author:Tamara Mellon
“It's learning your craft and understanding what it takes to survive in this industry. On the back of exposure from TV to books to Rachel Ray to Martha Stewart, the customer's integrity is far greater than every before. As a nation, just like the U.K., we don't complain enough. The more we complain in this country the better our restaurants will be.” BookCountryEnoughNationsUnderstandingGreaterTvsIndustryIntegrityCustomersComplainingCraftsRestaurantsRaysExposure Author:Gordon Ramsay