“With support jobs moving to China and India, it's not surprising that English-speaking countries' top frustration revolves around the difficulty of understanding customer service representatives. However, even if the level of customer service is exceptional, the extent to which poorly-understood accents trump quality of service speaks to English-speaking customers' growing intolerance of non-native speech, more so than in other countries.” IfsCountryJobsMovingSpeakUnderstandingLevelsQualitySupportGrowingTrumpSpeechUnderstoodIndiaDifficultyChinaCustomersNativeFrustrationSurprisingIntoleranceRepresentativesOther CountriesAccentsExceptionalEnglish SpeakingChina And India Author:Bob Hayes
“When I left SEIU, we had started this quality public service agenda to say to our members what I think the United Auto Workers learned: that quality is our only job security in the long run.” ThinkingLongRunningJobsLeftUnitedQualitySecurityMembersWorkersAgendasLong RunsPublic Service Author:Andy Stern
“The latest gorgeous entry in the Belknap Press' growing library of annotated Jane Austen novels arrives, this time the mighty Emma under the exactingly careful guidance of Bharat Tandon of the University of East Anglia. Belknap has once again done its end of the job superbly: the book is a physical treat-luxuriantly over-sized, heavy with quality paper and solid binding, decked out in a beautiful cover and dozens of well-chosen illustrations throughout. This is one of the prettiest Jane Austen volumes available in bookstoresthis season.” WellsBookEndsDoneJobsBeautifulQualityNovelGrowingPaperTreatsSeasonsPressesLibraryUniversityCarefulAvailableHeavyEastChosenGuidanceDozenVolumeGorgeousJaneEntryBindingIllustrationEmmaAustenPrettiestBharatJane Austen Novel Author:Steve Donoghue
“Quality tends to fan out like waves. The Quality job he didn't think anyone was going to see was seen, and the person who feels it is a little bit better because of it, and is likely to pass that feeling onto others, and in that way the Quality tends to keep going.” ThinkingWayFeelsLittlesPersonsFeelingsJobsBitsQualityFansLittle BitEthicsWaveKeep Going Author:Robert M. Pirsig
“A tell-all book by David Axelrod, one of President Obama's former strategists, reveals that Obama chose Joe Biden as his VP because of his energy and enthusiasm. You know, the qualities you look for in someone whose main job is traveling to state funerals.” KnowsLooksBookStatesJobsEnergyPresidentQualityEnthusiasmFormerFuneralPresident ObamaStrategistBidenEnergy And Enthusiasm Author:Jimmy Fallon
“We always enter markets where the leaders are not doing a great job, so we can go in and disrupt them by offering better quality services.” JobsQualityLeaderOfferingGreat JobQuality Service Author:Richard Branson
“The moment you discover in life that it's not about yourself, that it is about investing in others, I think you're entering a steadier state to be a great leader. Because above all, I think the main quality of a leader is to be a human being. There's no reason you are special because you happen to have this job or these responsibilities.” ThinkingHumansStatesReasonMomentsHappensJobsHuman BeingsQualityResponsibilityLeaderSpecialInvestingNo ReasonAbout YourselfEnteringGreat LeaderBeing ThereQualities Of A Leader Author:Paul Polman
“There are the fundamental core values of the Democratic Party, which is to work to grow the economy, to create jobs, to encourage small business, to encourage ownership, to expand access to quality health care, to enhance opportunity by making higher education more affordable to American's young people, to have our children live in safe neighborhoods, drug-free, crime-free, and a safe and clean environment, first and foremost to provide for the national defense, to protect and defend the American people, and to have accountability for our budget and for our spending.” PeopleFirstsChildrenCareJobsYoungValuesOpportunityGrowsPartyQualityEconomyEnvironmentCrimeHigherDrugProtectSafeOur ChildrenFundamentalsCleanDemocraticSpendingDefenseAccessCoreHealth CareBudgetsNeighborhoodAccountabilityOwnershipSmall BusinessDemocratic PartyAffordableHigher EducationCore ValuesNational DefenseQuality Health CareDrug Free Author:Nancy Pelosi
“Education is a very empowering experience, so many people who went to school also managed to improve their quality of life much faster because they could get a job, they could get money. Once people see that you improve your life if you are educated, then education becomes a valuable tool and people want it.” PeopleIfsWantSchoolJobsQualityToolsValuableEducatedFasterEmpoweringQuality Of LifeGet MoneyImprove Your Life Author:Wangari Maathai
“In America we've spent over a billion dollars on autism research. What have we got for that? We've not seen anything that's appreciably impacted the quality of life of autistic people, regardless of their place on the spectrum. Quite frankly, we've spent $1bn figuring out how to make mice autistic and we'll spend another $1bn figuring out how to make them not autistic. And that's not what the average person wakes up in the morning aspiring to. They think: am I going to be able to find a job, to communicate, to live independently, either on my own or with support? Those are the real priorities.” PeopleThinkingPersonsRealAbleJobsAmericaMy OwnQualityMorningSupportResearchWake UpDollarsAverageCommunicateBillionsPrioritiesAutismMiceSpectrumQuality Of LifeAutisticAverage Person Author:Ari Ne'eman