“As retail goes through a fundamental shift into the digital world, I believe Ocado's model and the high standards of customer service it provides will see it emerge as a powerful online player.” WorldBelieveI BelievePowerfulPlayerModelsStandardsFundamentalsCustomersDigitalOnlineRetailHigh StandardsDigital World Author:Stuart Rose
“SDN is a major shift in the networking industry. At Juniper, we think the impact of SDN will be much broader than others have suggested. It will redefine networking and create new winners and losers. We're embracing SDN with clearly defined principles, a four-step roadmap to help customers adopt SDN within their business, and the networking industry's first comprehensive software-centric business model. We're incredibly excited about the value that SDN will deliver to our customers and are committed to leading the industry through this transition.” ThinkingFirstsHelpingValuesStepsPrinciplesFourIndustryMajorsModelsImpactCommittedExcitedCustomersDefinedWinnerLoserTransitionSoftwareNetworkingComprehensiveBusiness ModelsWinner And Loser Author:Bob Muglia
“Me and Sandra are thoroughly satisfied customers as parents of kids who came through this Orange model.” KidsChristianParentLeadershipChurchModelsCustomersSatisfiedOrangeSatisfied Customers Author:Andy Stanley
“The problem with Wal-Mart is that it's a business model premised on offering the customer low prices at any cost - any cost to society, any cost to workers. They've got a lot of competition and have influenced people to follow their model through simply providing a model that is so successful at making profits.” PeopleProblemSuccessfulCostModelsLowsCompetitionWorkersProfitCustomersOfferingProvidingBusiness Models Author:Liza Featherstone
“It's through neglecting all other values to bring the customer the lowest price that Wal-Mart ended up with such a horrible sex discrimination problem, but that model produces lots and lots of other problems as well, which I think are possibly going to be more difficult to fix.” ThinkingWellsProblemValuesSexDifficultProduceModelsCustomersDiscriminationHorribleNeglectLowestSex Discrimination Author:Liza Featherstone
“What makes someone an artist? I don't think is has anything to do with a paintbrush. There are painters who follow the numbers, or paint billboards, or work in a small village in China, painting reproductions. These folks, while swell people, aren't artists. On the other hand, Charlie Chaplin was an artist, beyond a doubt. So is Jonathan Ive, who designed the iPod. You can be an artist who works with oil paints or marble, sure. But there are artists who work with numbers, business models, and customer conversations. Art is about intent and communication, not substances.” PeopleThinkingArtHandsArtistNumbersDoubtPaintingCommunicationConversationModelsArt IsPaintFolksChinaCustomersOilPainterSubstanceVillageCharlieMarbleReproductionIpodsBusiness ModelsBillboardsChaplinPaintbrushSmall Villages Author:Seth Godin
“Having the ability to be brutally honest with yourself is the greatest challenge you face when creating a business model. Too often we oversell ourselves on the quality of the idea, service, or product. We don't provide an honest assessment of how we fit in the market, why customers will buy from us, and at what price.” IdeasFacesChallengesAbilityQualityHonestProductsFitCreatingModelsCustomersAssessmentBusiness ModelsHonest With YourselfBrutally Honest Author:Mark Cuban
“One day I went to the manager and I asked him whether his model was working and he said, "Well, haven't you seen how many customers we have in this store?" And yes indeed I had. I mean it was definitely attracting a lot of customers, even attracting tourist buses that would land up at this store and people would go through the store and marvel at all the options, even sometimes take photographs of the various aisles.” PeopleWellsMeanSaidSometimesLandHavensOne DayModelsPhotographVariousCustomersStoresManagersBusTouristsAisle Author:Sheena Iyengar
“The reality is sometimes markets don't exist for very good reasons. It might be that there isn't a deep customer need. Or the economic model is just hard to pull off. Or maybe there is a regulatory barrier.” NeedsSometimesHardReasonRealityMightEconomicModelsVery GoodCustomersBarriersEconomic Models Author:Scott D. Anthony
“The CEO should ask what he or she can do to raise the organization's curiosity quotient. One way to do this is to seek to learn more about current or prospective customers, not to figure out which segmentation model to slot them into, but to really understand them as human beings. Another is to live at the intersections where innovation magic occurs.” WayShouldHumansAsksCan DoHuman BeingsMagicFiguresModelsOrganizationInnovationRaisesCuriosityCurrentsCustomersOne WayCeoIntersections Author:Scott D. Anthony
“Now companies tend to mine gigantic databases for insights into what might happen six months from now. That might always be valuable, but there's a different kind of value - and a competitive edge - in processing ongoing streams of data through a software model that can quickly and constantly make predictions about, say, whether a certain customer is going to defect, or an aircraft is going to run into trouble.” KindDifferentMightHappensRunningCertainValuesCompanyTroubleMinesMonthsSixModelsEdgesValuableInsightCustomersDataStreamsSoftwareDifferent KindsPredictionsDefectsSix MonthsOngoingProcessingAircraftDatabases Author:Kevin Maney
“What the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand what the customer is doing as well as he understands it. Then you build what he needs and you educate him to the fact that he needs it.” NeedsYearsWellsFactsLastsBusinessDemandModelsCustomersEducateLast YearNeed YouCheaper Author:Edna St. Vincent Millay