“When I apologize, I try to make my understanding, my responsibility, and my intention clear. Even if the follow-through is not completely consistent, the exposing itself with no excuses at least gives me--gives us--a chance. Which is why the first words from me when someone apologizes, often, is, 'For what?' That is the only way the unraveling of accountability, empathy, complicity, and commitment to revision can begin.” UnderstandingResponsibilityEmpathyIntentionClarityVulnerabilityAccountabilityApologySorry For What Author:Shellen Lubin
“I'm sorry'--like 'I love you'--like many phrases--means more than one thing, even on its surface. So people get confused what they're saying and what they're hearing when the words 'I'm sorry' are spoken... But even when you're clear which kind of 'sorry' is in play, the words of an apology only mean what they are invested with. 'I'm sorry' is the vessel. What's inside the 'sorry' container makes all the difference.” LoveAwarenessCommunicationInvestmentConfusionApologyRemorseSorry For What Author:Shellen Lubin