Browse 338 quotes about Susanspeaks Com.
“To Move from Woe to Wow with an Unhappy Customer. . . Apologize
• Thank your customer for raising the issue.
• Apologize sincerely–never argue.
• Own the problem, even if it is not your fault.
• Show genuine concern in your gestures, posture, and tone of voice.
• Take your customer at their word without questioning their motives or integrity.”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“I love acronyms, don’t you? They are quick and easy tools for remembering important lessons that are too good to forget. The PEACE acronym goes straight to the heart of the matter for delivering "Service Beyond Self." When you do this one thing, you will increase your opportunities, earn loyalty and respect, and rock your first and last impressions.
Persistently Exceed All Customer Expectations”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“Initiative is The Start of All Good Things. Your ship will never come in if you don’t send any out. Have you ever found yourself dreaming, hoping, and waiting passively for things to change or for your life to get better?”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“As you read in The Art of Being, having a heart of service and generosity is a powerful state of being and a positive way to make a great first impression through valuing others. "Service Beyond Self" encourages you to take deliberate action steps to rise above self-interest and ask what you can do for others, not what they can do for you.”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“Where my previous motivation had been a self-serving ambition, my new service mindset was dedicated to serving a vision greater than myself.
Within a year, I quadrupled my income, and then I doubled it every year thereafter. This service mindset quickly taught me that by helping others achieve their goals, I could more easily achieve my own.”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“The Service Mindset. When I began my real estate career at the age of twenty-two, I had a fresh Bachelor’s Degree in Marketing in one hand and ‘a tiger by the tail’ in the other. I was on a mission to be successful in life and in business and make a lot of money in the process. Every goal I set was about Me. Me. Me!
I was driven by: How much money could I make? Which property listings paid the biggest commissions? How many calls did I need to make to schedule new appointments? How many listings did I need to have to hit my target?
You can see where I am going with this! Working full-time, nights and weekends, seven days a week, I only made eleven thousand dollars in the first year! I was tired, disillusioned, and knew that I had to either change careers or massively shift my mindset.
I chose the latter. I took ALL focus off me and re-directed my time, energy, and resources to serving my clients. Their hopes, needs, and desires became my primary focus. How could I help solve their problems?”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“The Service Mindset. When I began my real estate career at the age of twenty-two, I had a fresh Bachelor’s Degree in Marketing in one hand and ‘a tiger by the tail’ in the other. I was on a mission to be successful in life and in business and make a lot of money in the process. Every goal I set was about Me. Me. Me!
I was driven by: How much money could I make? Which property listings paid the biggest commissions? How many calls did I need to make to schedule new appointments? How many listings did I need to have to hit my target?
You can see where I am going with this! Working full-time, nights and weekends, seven days a week, I only made eleven thousand dollars in the first year! I was tired, disillusioned, and knew that I had to either change careers or massively shift my mindset.
I chose the latter. I took ALL focus off me and re-directed my time, energy, and resources to serving my clients. Their hopes, needs, and desires became my primary focus. How could I help solve their problems? And then EVERYTHING began to turn around . . .”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“What is the motive behind your services? If it is self-centered, self-serving, and lacking consideration for others, then earning people’s trust, rapport, and business will inevitably be more of a struggle. A self-serving agenda throws up red flags which stop relationships dead in their tracks. It can destroy trust, make people wary of your intentions, and push customers to your competition.”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“However, if your agenda is truly to serve, your ROI (return on investment) will substantially expand. As we know from the "Law of Reciprocity," what you give is what you get. If you are helping people only to see what you can get out of it, your pie stays small and your opportunities stay limited. However, if you sincerely want to help people succeed, you will not only enjoy more success, but expand your possibilities beyond your expectations. Once you see the benefits from all directions, you will not want it any other way!”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“Service Beyond Self is Essential for Success Because It . . .
• Builds credibility, trust, and customer satisfaction.
• Strengthens your personal reputation and public image.
• Fosters goodwill and makes people feel appreciated.
• Helps you build healthy relationships with others.
• Nurtures collaboration, participation, and cooperation.
• Reaffirms a continuity of service for quality assurance, integrity, and reliability.
• Saves money—it costs less to keep existing customers than it does to create new ones. When you do it right the first time, you don’t have to fix it the next time.
• Improves communication and builds rapport.
• Fosters mutual respect and understanding
• By providing other people with what they want, you will get more of what you want!”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“To Move from Woe to Wow . . . Listen Attentively
• Be fully present and give your customer your full attention.
• Stay calm and remain patient.
• Do not interrupt or become defensive.
• Let the customer express his or her concerns.
• Nod your head and use affirming words to show that you are listening.
• Repeat back and empathize, when necessary. This confirms your understanding of the problem or question.”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“To Move from Woe to Wow with an Unhappy Customer. . . Solve the Problem!
• Take action quickly and effectively.
• Ensure that your customer is satisfied with the solution.
• Learn from your mistakes.”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“To Move from Woe to Wow with an Unhappy Customer. . . Thank the Customer!
• Thank them for bringing his or her concerns to your attention.
• Treat them with respect and empathy.
• Avoid further inconvenience to them.”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“13 Simple Ways to Deliver Service Beyond Self
1. Make it Easy for People to Do Business with You.
2. Be an Awesome, Sincere Listener.
3. Listen to Customers’ Words and tone of voice, body language, and how they feel. Ask questions, listen, and meet them on their level. Explain, guide, educate, assist and do what is necessary to help them get the information they need to fully understand regarding their question or issue.
4. Show Enthusiasm. Greet customers with genuine interest. Give them your best. Think, act, and talk with positive enthusiasm and you will attract positive results. Your attitude is contagious!
5. Identify and Anticipate Needs. Most customer needs are more emotional rather than logical.
6. Under Promise & Over Deliver.
Apply the principle of “Service Beyond Self” . . . give more than expected. Meet and exceed their expectations. If you can’t serve their needs, connect them with whoever can.
7. Make them Feel Important.
Our deepest desire is to feel important. People rarely care how much you know until they know how much you care. Use their names, find ways to compliment them—and be sincere.
8. Take Responsibility for their Satisfaction.
Do whatever is necessary to help them solve their problems. Let them know that if they can’t find answers to their questions to come back to you for help.
9. Treat your TEAM well.
Fellow colleagues are your internal customers and need a regular dose of appreciation. Thank them and find ways to let them know how important they are. Treat your colleagues with respect; chances are they will have a higher regard for customers.
10. Choose an Attitude of Gratitude.
Gratitude changes your perspective and helps you appreciate the good rather than simply taking it for granted.
11. Perform, Provide and Follow-Up.
Always perform or provide your service in a spirit of excellence and integrity. If you say you’re going to do something—DO IT! There is tremendous value in being a resource for your customer. If you can help them to succeed, they are more likely to help you succeed.
12. Use Gracious Words. "Thank you, thank you very much.”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“12 Simple Ways to Deliver Service Beyond Self
1. Make it Easy for People to Do Business with You.
2. Be an Awesome, Sincere Listener.
3. Listen to Customers’ Words and tone of voice, body language, and how they feel. Ask questions, listen, and meet them on their level. Explain, guide, educate, assist and do what is necessary to help them get the information they need to fully understand regarding their question or issue.
4. Show Enthusiasm. Greet customers with genuine interest. Give them your best. Think, act, and talk with positive enthusiasm and you will attract positive results. Your attitude is contagious!
5. Identify and Anticipate Needs. Most customer needs are more emotional rather than logical.
6. Under Promise & Over Deliver.
Apply the principle of “Service Beyond Self” . . . give more than expected. Meet and exceed their expectations. If you can’t serve their needs, connect them with whoever can.
7. Make them Feel Important.
Our deepest desire is to feel important. People rarely care how much you know until they know how much you care. Use their names, find ways to compliment them—and be sincere.
8. Take Responsibility for their Satisfaction.
Do whatever is necessary to help them solve their problems. Let them know that if they can’t find answers to their questions to come back to you for help.
9. Treat your TEAM well.
Fellow colleagues are your internal customers and need a regular dose of appreciation. Thank them and find ways to let them know how important they are. Treat your colleagues with respect; chances are they will have a higher regard for customers.
10. Choose an Attitude of Gratitude.
Gratitude changes your perspective and helps you appreciate the good rather than simply taking it for granted.
11. Perform, Provide and Follow-Up.
Always perform or provide your service in a spirit of excellence and integrity. If you say you’re going to do something—DO IT! There is tremendous value in being a resource for your customer. If you can help them to succeed, they are more likely to help you succeed.
Use Gracious Words. "Thank you, thank you very much.”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“Decide today to take a stand, make a plan, and get. No one ever said it was going to be easy and wouldn’t require effort. It will sometimes require that you go against the grain, face great challenge, conquer fear, overcome obstacles, and bounce back when knocked down. Choose to keep moving and don’t give up. And if your ship still doesn’t come in—swim out to it!”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“Do you ever sit back and wonder how and why other people are so successful, productive, or accomplished? What is the driver that inspires them to go for the gold, seize opportunities, and make things happen?”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“Rather than being green with envy, realize that a dramatic difference between the “haves” and “have-nots” is the “do” and “do-nots.” If you are seeking positive change and transformation, what can you begin to do?”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“First, take complete responsibility for your life and current outcomes. Then take proactive steps for the necessary action to move forward in your desired direction. This personal choice is at the heart of your achieving impressive results. Taking initiative is the start of all good things born from action . . .
• Growth
• Creativity
• Enterprise
• Invention
• Success
• Solutions
• Accomplishment
• Development
• Positive Change
• Transformation”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“Just Show Up. Guess what? Being in the right place at the right time can’t happen without your first showing up. Companies have been started, marriages made, friendships found, careers created, and opportunities seized by those people who just showed up. Whether through coincidence, serendipity, strategy, or fate, taking the initiative to show up will reward you in ways which never would have occurred if you hadn’t. Just by showing up, you have taken a proactive step to impress people by being there" in person” and demonstrating your willingness to be involved.”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“Have you ever had a friend in need whose only request was the gift of your presence? When major life changes happen or tragedies hit, you can find out very quickly who your real friends are because they are the ones who SHOW UP.”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“Conversation starters. Icebreakers. Openers. However you choose to label them, that moment when the first words come out of your mouth can make or break the outcome of your entire conversation. Been there, done that, right?”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Meeting someone for the first time has significance, but for some people, the awkwardness can be so great that they avoid a conversation altogether. The person who may be shy, introverted, or afraid of sounding stupid may just choose to remain silent rather than take the risk of engaging in embarrassing dialogue.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“The space between meeting a stranger and making a new friend can be a short distance or a gaping chasm. By understanding how to open a conversation well, you will be better able to bridge the gaps and build rapport more successfully.”
“How do you minimize the awkwardness in that moment? What are some of the conversations starters you've used to open, encourage, and support enjoyable and beneficial conversations?”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“10 Conversation Bridge Builders
1. Simply say hello with a smile.
2. Ask them what they love about their work.
3. Ask natural questions out of genuine curiosity.
4. Get a person talking about what’s important to them.
5. Compliment something positive which you’ve noticed.
6. Engage them with questions which are easy to answer.
7. Introduce them to someone whom you think they’ll enjoy meeting.
8. Ask them if they have any trips or vacations planned.
9. Look for something you may have in common so that the conversation begins with shared interests.
10. Think of questions that begin with how, what, when, why and where.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Add a fresh twist of creativity to make a stellar impression which people won’t soon forget. Granted, your venue will determine how far you can stretch and how creative you can be. Making small tweaks to your conversation starters can make a memorable impact!”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“14 Awesome Conversation Starters
1. What do you do for fun? Hobbies, recreation . . .
2. What are your super powers? Gifts, talents, strengths.
3. Good morning! It’s great to see you!
4. What is your story? Tell me about yourself.
5. What brought you to __________?
6. Do you have anything special happening in your life (or your business)?
7. What’s the best thing that’s happened this week?
8. Are you living your life purpose or still searching for it?
9. What gives you passion and makes you happy to be alive?
10. Do you have any pets?
11. How do you know the host?
12. When you were a child, what did you want to be when you grew up?
13. If you could go anywhere in the world, where would it be?
14. What's next on your bucket list?”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Speaking on Stage
Speakers and presenters have only a few short seconds before their audience members begin forming opinions. True professionals know that beginning with impact determines audience engagement, the energy in the room, positive feedback, the quality of the experience, and whether or not their performance will be a success. A few of the popular methods which you can use to break the ice from the stage are:
• Using music.
• Using quotes.
• Telling a joke.
• Citing statistics.
• Showing a video.
• Asking questions.
• Stating a problem.
• Sharing acronyms.
• Sharing a personal story.
• Laying down a challenge.
• Using analogies and comparisons.
• Taking surveys; raise your hand if . . .
Once you refine, define, and discover great conversation starters, you will enjoy renewed confidence for communicating well with new people.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Being 100 percent in the moment and focusing on the person you’re with is one of the finest compliments you can offer. One of the most respectful and considerate things you can do for another is to truly be with them in the here and now.”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“Just be Nice. Nice—this little word has a big meaning. Use it generously. Being nice helps people feel emotionally safe, allowing for more authentic, trusting, and happy interactions.”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“Be Brave. Bravery takes fortitude—put yourself on the line, even if you risk failing, falling, being embarrassed, or looking stupid—if being brave were easy, more people would be. Just try it!”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“Take the Initiative. Be proactive. If you want to rock your relationship results, it is going to take action, effort, initiative, and choosing to get in the game—so, step up, step out, and show up!”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“When you begin conversations with confidence and listen attentively, you will become more flexible and adaptable in most any situation.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“When you are "off somewhere else" people notice. Have you found yourself in conversations in which you’re so concerned about what you are going to say next, that you don’t even hear what the other person is saying? Guilty as charged, right?”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“A lack of engagement sends the message that you may not care, are not interested, are too busy, or that the other person does not matter to you. Even though this is rarely your intention, it can happen when you’re not being mindful and deliberate to connect in the moment.”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“Employee Engagement
“Employee Engagement” has become a very hot topic in recent years. The escalating statistics for disengagement are alarming. In 2015, the Gallup Polls’ “The State of the American Workforce” survey found that only 32.5 percent of the U.S. Workforce is engaged and committed where they work, and 54 percent say they would consider leaving their companies if they could receive a 20 percent raise elsewhere. Disengagement not only lowers performance, morale, and productivity, but it’s costing employers billions of dollars a year. It's a growing problem, which has many companies baffled.”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“Why is this disengagement epidemic becoming the new norm? A few reasons I have witnessed in speaking with companies across the country include . . .
• Information overload
• Distractions
• Stress/overwhelmed
• Apathy/detachment
• Short attention span
• Fear, worry, anxiety
• Rapidly changing technology
• Entitlement
• Poor leadership
• Preoccupation
• Social media
• Interruptions
• Multitasking
• Budget cuts
• Exhaustion
• Boredom
• Conflict
• Social insecurity
• Lack of longevity
These challenges not only create separation and work dysfunction, but we are seeing it happen in relationships and personal interactions.”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“When you are fully present and engaged in your workplace, you will demonstrate that you care about the success of your organization, are a team player, have a can-do attitude, and will go the extra mile to fulfill and exceed expectations.”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“These qualities make a great impression on your boss, your teams, and your customers. You will be more respected, noticed, and appreciated in the process.
As your own "CEO of Self," projecting this positive level of engagement furthers your own personal reputation and interests for healthy communication, networking, and positive first impressions. An added bonus is that YOU will receive great benefits from putting forth this type of effort. Whether it be self-esteem, new training, cooperation, experience, or a raise or bonus, the rewards are extensive and many.”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“11 Ways to Be More Engaged
1. Care about others.
2. Be 100 percent in the moment.
3. Keep focus on the person you are serving.
4. Try to get involved, engaged, and interactive.
5. Show interest in what matters to other people by listening, acknowledging, and responding.
6. Arrive in the moment anticipating creating a valuable interaction for yourself and others.
7. Move towards the things that inspire you and provide a sense of joy and connection.
8. Reconnect with the essence of yourself and be grounded in that essential relationship.
9. Maintain eye contact and deliver the non-verbal cues that you are fully with the other person.
10. Limit distractions— close the door, silence your phone, hold calls, put tasks aside, etc.
11. Show up to the moment being your best and giving your best.”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“Manners Matter. Courteous behavior is the hallmark of healthy relations and human interaction. Manners ensure you will be more respected, admired, and appreciated. Thank you!”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“Polish the Gold. Be an optimist; look for the best in others, the best in situations, and focus on what is working rather than what is not. It's golden!”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“Service Beyond Self. Value others; have a heart of service and generosity. Rise above self-interest. Ask what you can do for others, not what they can do for you.”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“Mix, Mingle, Glow. Stretch beyond your own comfort zone to speak with, sit with, and start conversations with people whom you do not know. Take the initiative to help other people capture the spotlight and shine.”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact
“Communication is the soul of all relationships. More than any other skill, it is the heartbeat of success in sales, marketing, marriage, business, friendship, communities, and beyond.”
“Wouldn’t it be wonderful to be a natural communicator and know exactly what, when, why, and how to speak so that your message is conveyed and received as you intend?”
“Since we are all unique and individual, being cognizant of different personality styles will help you better recognize where others are coming from to minimize barriers, build trust, and catapult your newfound communication skills into meaningful connections. The savvy socializer knows this all.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Communicating negatively (gossiping, bragging, bullying, and criticizing) can be disastrous to your reputation, cause you to lose the respect of others, and leave a terrible impression. Why leave this essential expertise up to chance when it can make or break the success of your relations?”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“The Art of Communication shares insights to help you communicate with a higher awareness and focused intention and meet people on their level to increase clarity and understanding.”
Source: The Art of Action: 8 Ways to Initiate & Activate Forward Momentum for Positive Impact