“The most important part of aligning various expectations is to clearly describe the problem you are trying to solve and identify at least three different ways diverse users experience this problem. The more diverse your team, the better you'll be at doing this.” WayTryingImportantDifferentProblemThreeTeamExpectationsVariousSolveDifferent WaysUsersDiverseUser Experience Author:David Livermore
“Generating diverse ideas requires being clear about the kind of input needed and creating multiple ways for diverse team members to share their ideas (e.g. use more than just a brainstorming session).” WayKindIdeasUseClearTeamShareNeededMembersCreatingDiverseMultipleSessionInputBrainstormingTeam MemberDiverse Teams Author:David Livermore
“When you jump on a city bus or roam the streets off the major thoroughfares you'll quickly learn that we have as many differences as similarities. And therein lie the greatest opportunities for innovation - our different ways of viewing the world and coming up with solutions!” WorldWayDifferentLyingOpportunityDifferencesCitiesStreetsMajorsSolutionsInnovationDifferent WaysBusSimilarityCity Bus Author:David Livermore
“Perspective taking is taking on the perspective of others. It's what we do anytime we buy a gift for someone else ("What would they like?"). So it means breaking the golden rule ("Treat others the way you want to be treated") and instead, acknowledges that others may not want what you want.” WayWantMayMeanPerspectiveTreatsWhat You WantTreatedGoldenAcknowledgeGolden Rule Author:David Livermore
“The best way to improve perspective taking is to see users up close.” WayPerspectiveBest WayUsers Author:David Livermore