“Clashing expectations are what most consistently derail any team, and especially a culturally diverse team. So if you take the time to "define" the goal carefully upfront, you've addressed one of the most difficult and important parts of the innovative process.” IfsImportantProcessDifficultGoalTeamExpectationsDiverseConsistentlyInnovativeDiverse Teams Author:David Livermore
“The most important part of aligning various expectations is to clearly describe the problem you are trying to solve and identify at least three different ways diverse users experience this problem. The more diverse your team, the better you'll be at doing this.” WayTryingImportantDifferentProblemThreeTeamExpectationsVariousSolveDifferent WaysUsersDiverseUser Experience Author:David Livermore
“The two most important forms of diversity when it comes to innovation are visible diversity (typically skin color, age, gender, etc.) and underrepresentation (anytime someone is less than 15% of the majority group). Other forms of diversity are also relevant but these are the ones that psychologically play the most role in how someone engages with the innovative process.” TwoImportantPlayAgeFormProcessRolesGroupsColorDiversitySkinsInnovationMajorityGenderVisibleEtcRelevantInnovativeSkin Color Author:David Livermore
“Trust is consistently seen as a make or break component of innovation - particularly because the freedom to fail is an important part of innovation.” ImportantBreakFailingInnovationConsistentlyComponentsMake Or Break Author:David Livermore
“Culturally intelligent leaders will not assume they know what will build trust with clients or staff. Instead, they'll discover what's most important for communicating and building trust.” KnowsImportantLeaderBuildingIntelligentAssumingCommunicateClientsStaffBuilding Trust Author:David Livermore
“Many Westerners see follow-through and reliability as the most critical factor in how they calculate the trustworthiness of another individual. In some other cultures, who you know and how you're related to other individuals is the most important variable. And for others, it may be as much about your reputation and what others have said about you.” KnowsMaySaidImportantCultureIndividualCriticalReputationFactorsRelatedVariablesOther CulturesTrustworthinessReliabilityFollow ThroughWesternersWho You Know Author:David Livermore