“Serious accidents are frequently blamed on "human error." Yet careful analysis of such situations shows that the design or installation of the equipment has contributed significantly to the problems. The design team or installers did not pay sufficient attention to the needs of those who would be using the equipment, so confusion or error was almost unavoidable.” NeedsHumansShowsProblemWould BePayAttentionSituationTeamDesignSeriousErrorsCarefulAccidentsConfusionAnalysisSufficientEquipmentInstallationHuman Error Author:Donald A. Norman
“Change the attitude toward errors. Think of an object's user as attempting to do a task, getting there by imperfect approximations. Don't think of the user as making errors; think of the actions as approximations of what is desired.” ThinkingActionAttitudeObjectsTasksErrorsImperfectUsersAttemptingApproximation Author:Donald A. Norman
“Innocence lost is not easily regained. The designer simply cannot predict the problems people will have, the misinterpretations that will arise, and the errors that will get made.” PeopleMadeProblemLostErrorsAriseInnocenceDesignerMisinterpretation Author:Donald A. Norman
“The major problems facing the development of products that are safer, less prone to error, and easier to use and understand are not technological: they are social and organizational.” UseProblemSocialProductsDevelopmentEasierMajorsErrorsTechnologicalOrganizationalMajor Problems Author:Donald A. Norman
“To me, error analysis is the sweet spot for improvement.” SweetErrorsImprovementSpotsAnalysisNew Home Author:Donald A. Norman
“The designer shouldn't think of a simple dichotomy between errors and correct behavior; rather, the entire interaction should be treated as a cooperative endeavor between person and machine, one in which misconceptions can arise on either side.” ThinkingShouldPersonsSidesSimpleBehaviorMachinesErrorsAriseTreatedDesignerEndeavorInteractionMisconceptionCooperativesDichotomy Author:Donald A. Norman
