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“This is a significant, steadily growing industry representing hundreds of billions of dollars. The popularity of pre-cooked, frozen options that are reheated and ready-to-eat in minutes is not in question. The average American eats more than seventy frozen meals annually and China’s consumption is catching up to the United States.”

“If McDonald’s was a fine dining establishment, the chain would have failed years ago because customer surveys routinely return less than fifty percent satisfaction with both the food and service. Ubiquity and familiarity are the chain’s secret sauces. McDonalds survives by operating in thousands of convenient locations. This was once the strategy for the clothing retailer, The Gap and remains important to Starbucks. McDonalds is a real estate company first and a food business second.”

“Top Shelf made bold claims asserting it was, “faster than frozen”. The company hired Dick Cavett, the well-known and trusted television personality, for a series of commercials. These dinners had no preservatives, did not require freezing or refrigeration, heated in two minutes, and could be carried to work in one’s briefcase without spoiling. Cavett earnestly sold this innovation by admitting all sounded too good to be true. To battle consumer skepticism, the company pledged twice the money back if dissatisfied. That may have sealed its fate as Top Shelf and its “faster than frozen” process quickly shut down.”

“Simply put, if our relationship with food was rational, there would be no obesity. We pursue what feels good and eating certain foods is a biochemical way to reduce stress. Comfort food, such as TV dinners, “are tied to times and places that remind people of safety, joy, warmth and the flavors of childhood.” This is why Swanson dinners were re-marketed in 2007 as Swanson Classics proudly proclaiming them as the “Original TV Dinner” with the slogan “Swanson Classics, Comfort Food Then, Comfort Food Now.”