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Richard Branson

Richard Branson Books

Business magnate

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“There is no such thing as a boring person: everyone has stories and insights worth sharing. While on the road, we let our phones or laptops take up our attention. By doing that, we might miss out on the chance to learn and absorb ideas and inspiration from an unexpected source: our fellow travelers.”

PersonsIdeasStoriesInspirationMightChanceAttentionMissingSourceFellowsPhonesBoringInsightUnexpectedTravelerLaptopsFellow TravelersEveryone Has A StoryIdeas And InspirationBoring Person
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“Government and business must come together on the interlinked issues of conservation, economic development and renewable energy. There are literally thousands of businesses, many in the tourism industry, that depend on an intact marine environment for their long-term survival.”

LongGovernmentTogetherEnergyTermIssuesEnvironmentEconomicDependsDevelopmentIndustrySurvivalLong TermConservationMarineTourismRenewable EnergyEconomic DevelopmentGovernment And BusinessTourism Industry
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“We need government and business to work together for the benefit of everyone. It should no longer be just about typical "corporate social responsibility" where the "responsibility" bit is usually the realm of a small team buried in a basement office - now it should be about every single person in a business taking responsibility to make a difference in everything they do, at work and in their personal lives.”

NeedsShouldPersonsGovernmentTogetherSocialBitsDifferencesResponsibilityTeamOfficeBenefitsCorporateRealmsMaking A DifferenceWorking TogetherBuriedTypicalPersonal LifeSocial ResponsibilityTaking ResponsibilityBasementsSingle PersonCorporate Social ResponsibilityGovernment And Business
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“I think bands will actually make more money without record companies; a much bigger share of the money will go to the bands. You won't have record shops taking 40 percent of the money. You won't have record labels taking 40 percent of the money. So they don't have to sell as many albums as they used to in the past. So it's not necessarily a bad thing if record companies disappear.”

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“To achieve consistently terrific customer service, you must hire wonderful people who believe in your company's goals, habitually do better than the norm and who will love their jobs; make sure that their ideas and opinions are heard and respected; then give them the freedom to help and solve problems for your customers. Rather than providing rules or scripts, you should ask them to treat the customer as they themselves would like to be treated - which is surely the highest standard.”

PeopleGivingShouldBelieveIdeasHelpingProblemJobsAsksGoalCompanyOpinionWonderfulHeardAchieveHighestStandardsTreatsScriptsSolveCustomersTreatedProvidingConsistentlyBelieve In YouNormTerrific
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