“The five C's of expanding your capacity. 1. Build your confidence. 2. Expand your connections. 3. Improve your competence. 4. Strengthen your character. If character is not strengthening your capacity is weakening. We need to check our leadership for leaks. 5. Increase your commitment.” IfsNeedsCharacterFiveCommitmentCapacityConnectionsIncreaseChecksExpandingCompetenceStrengtheningLeaksWeakening Author:Sheila Heen
“We each have two human needs: To learn and grow & to be respected, accepted and loved the way you are. Even though feedback facilitates learning and growth, it conflicts with our need to feel respected. This is a key reason we resist feedback.” WayNeedsFeelsHumansTwoReasonGrowsGrowthKeysConflictAcceptedFeedbackFacilitateHuman Needs Author:Sheila Heen
