Home / Authors / Sheila Heen Books

Sheila Heen

Sheila Heen Books

Author

Sheila Heen is a renowned author whose works primarily focus on communication and conflict resolution.

Thanks for the Feedback: The Science an...

A source page for quotes linked to Sheila Heen.

0 quotes

Related Quotes

“We swim in an ocean of feedback.”

Ocean Swim Feedback

Book:Thanks for the Feedback: The Science and Art of Receiving Feedback Well

Source: Thanks for the Feedback: The Science and Art of Receiving Feedback Well

“People won't give you feedback until they think you actually want it.”

People Thinking Want Giving Feedback

Author:Sheila Heen

“The fastest way to change the feedback culture in an organization is for the leaders to become better receivers.”

Way Culture Leader Organization Feedback Receiver

Author:Sheila Heen

“Learning to receive feedback from each other is what leadership is all about.”

Author:Sheila Heen

“The five C's of expanding your capacity. 1. Build your confidence. 2. Expand your connections. 3. Improve your competence. 4. Strengthen your character. If character is not strengthening your capacity is weakening. We need to check our leadership for leaks. 5. Increase your commitment.”

Ifs Needs Character Five Commitment Capacity Connections Increase Checks Expanding Competence Strengthening Leaks Weakening

Author:Sheila Heen

“We each have two human needs: To learn and grow & to be respected, accepted and loved the way you are. Even though feedback facilitates learning and growth, it conflicts with our need to feel respected. This is a key reason we resist feedback.”

Way Needs Feels Humans Two Reason Grows Growth Keys Conflict Accepted Feedback Facilitate Human Needs

Author:Sheila Heen

“There are three kinds of feedback and organizations must utilize all three to be effective: 1. Evaluation. This rates you against standards and peers. It lets you know where you stand. 2. Coaching. This information helps you get better and learn. It is an engine for learning. 3. Appreciation. Most desire for feedback is usually for appreciation. It motivates us.”

Knows Kind Helping Desire Three Information Standards Organization Rate Appreciation Get Better Coaching Engines Peers Feedback You Again Evaluation Where You Stand

Author:Sheila Heen

“Evaluation and coaching get tangled together. When this occurs, the noise of evaluation drowns out coaching efforts. Think of this like a term paper. When you get your assignment grade back (evaluation) you tend to tune out the professor notes in the margins (coaching) if the grade is higher or lower than expected.”

Ifs Thinking Together Term Effort Higher Paper Notes Expected Noise Coaching Grades Tunes Professors Margins Assignments Tangled Evaluation Term Paper

Author:Sheila Heen

“Other people have all kinds of information about you that is invisible to you. How do you get feedback?”

People Kind Information Invisible All Kinds Feedback

Author:Sheila Heen

About the Author

Known for: Author
Quotes: 9

Related Topics

Feedback Coaching Evaluation Ifs Information Kind Needs Organization People Thinking

Popular Topics

People Ifs Thinking Knows Men World Way Want Love Life Inspirational Needs Giving Feels Should Writing Trying Years Mind Firsts

Books & Sources

Thanks for the Feedback: The Science and Art of Receiving Feedback WellRelated source material

Similar Authors

Suzanne BatesBrowse related quotes
Colin HumphreysBrowse related quotes
Erik WiegandBrowse related quotes
Alexander KloppingBrowse related quotes
Vaughan OliverBrowse related quotes
Ron BlakeBrowse related quotes
Laurie KellerBrowse related quotes
Tom LlamasBrowse related quotes
Shantanu NarayenBrowse related quotes
Alexis MaybankBrowse related quotes