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Stephen Covey

Stephen Covey Books

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Smart Trust

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“At one seminar where I was speaking on the concept of proactivity, a man came up and said, "Stephen, I like what you're saying. But every situation is so different. Look at my marriage. I'm really worried. My wife and I just don't have the same feelings for each other we used to have. I guess I just don't love her anymore and she doesn't love me. What can I do?" "The feeling isn't there anymore?" I asked. "That's right," he reaffirmed. "And we have three children we're really concerned about. What do you suggest?" "Love her," I replied. "I told you, the feeling just isn't there anymore." "Love her." "You don't understand. The feeling of love just isn't there." "Then love her. If the feeling isn't there, that's a good reason to love her." "But how do you love when you don't love?" "My friend, love is a verb. Love -- the feeling -- is a fruit of love the verb. So love her. Sacrifice. Listen to her. Empathize. Appreciate. Affirm her. Are you willing to do that?" In the great literature of all progressive societies, love is a verb. Reactive people make it a feeling. They're driven by feelings. Hoolywood has generally scripted us to believe that we are not responsible, that we are a product of our feelings. But the Hollywood script does not describe the reality. If our feelings control our actions, it is because we have abdicated our responsibility and empowered them to do so. Proactive people make love a verb. Love is something you do: the sacrifices you make, the giving of self, like a mother bringing a newborn into the world. If you want to study love, study those who sacrifice for others, even people who offend or do not love in return. If you are a parent, look at the love you have for the children you sacrificed for. Love is a value that is actualized through loving actions. Proactive people subordinate feelings to values. Love, the feeling, can be recaptured.”

“In the great literature of all progressive societies, love is a verb. Reactive people make it a feeling. They're driven by feelings. Hoolywood has generally scripted us to believe that we are not responsible, that we are a product of our feelings. But the Hollywood script does not describe the reality. If our feelings control our actions, it is because we have abdicated our responsibility and empowered them to do so. Proactive people make love a verb. Love is something you do: the sacrifices you make, the giving of self, like a mother bringing a newborn into the world. If you want to study love, study those who sacrifice for others.”

“As people enable themselves to achieve one or two goals for the year that are most meaningful, they will find power, peace of mind, and confidence in their abilities because they have achieved what they set out to accomplish. Your commitment to achieving what matters most will become the foundation for tremendous accomplishments and contributions. You will become the change you seek to make.”

“I know it is possible not only to restore trust but to actually enhance it. The difficult things that we got through with the important people in our lives can become fertile ground for the growth of enduring trust - trust that is actually stronger because it's been tested and proved through challenge.”

“In my own experience, both personally and professionally, I've learned that you don't wait to confront reality. It doesn't get easier. It doesn't get better. And, in some cases, if you don't get the relevant information from people and act quickly, you start losing options. You're into damage control.”

“In our own lives, having a mind-set of expecting to win increases our odds of winning. It helps us get better results. And better results help us increase our credibility and self-confidence, which leads to more positive self-expectancy, and more winning - and the upward cycle continues. It becomes a self-fulfilling prophecy.”

“How does humility manifest itself in leadership and in life? A humble person is more concerned about what is right than about being right, about acting on good ideas than having the ideas, about embracing new truth than defending outdated position, about building the team than exalting self, about recognizing contribution than being recognized for making it.”

“The principle of fasting is taught in almost all major world religions as a means of developing a higher level of self-mastery and self-control, and also a deeper awareness of how really dependent we are.”

“Would you not agree that relationships are built on trust? Would you not also agree that most individuals think more in terms of "me-my wants, my needs, my rights? What would wisdom dictate - would it not direct us to focus on trust-building principles and sacrificing 'me' for 'we'?"”

“The greatest and most inspiring mountain climbing achievements in history are not so much stories of individual achievement, but are stories of the extraordinary power of a unified, talented, prepared team that stays loyally committed to one another and to their shared vision to the end.”

“It is one thing to make a mistake, and quite another thing not to admit it.”

“Always treat your employees exactly as you want them to treat your best customers. You can buy a person's hand, but you can't buy his heart; his heart is where his enthusiasm is. You can buy his back, but you can't buy his brain. That's where his creativity is. Treat employees as volunteers just as you treat customers as volunteers, because that's what they are. They volunteer the best parts - their hearts and minds.”

“If the only vision we have of ourselves comes from the social mirror - from the current social paradigm and from the opinions, perceptions, and paradigms of the people around us - our view of ourselves is like the reflection in a crazy mirror room at the carnival.”

“when you get a good night's sleep and wake up ready to produce throughout the day.”

“It's not enough to have values without vision ; you want to be good, but you want to be good for something. On the other hand, vision without values can create a Hitler . An empowering mission statement deals with both character and competence; what you want to be and what you want to do in your life.”

“Develop all four intelligences. PQ (physical intelligence) which represents 70 trillion cells that fight disease and digest your breakfast. IQ (intellectual intelligence) EQ (emotional intelligence) the sensing and wisdom of the heart - - and SQ (spiritual intelligence) having to do with meaning, purpose and integrity around your selected value system and your believed source. When combined, they change the world for good.”