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The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change

Book by Stephen Covey · 3 quotes · Principles, 7 Habits, People

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The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change Quotes

“Always treat your employees exactly as you want them to treat your best customers. You can buy a person's hand, but you can't buy his heart; his heart is where his enthusiasm is. You can buy his back, but you can't buy his brain. That's where his creativity is. Treat employees as volunteers just as you treat customers as volunteers, because that's what they are. They volunteer the best parts - their hearts and minds.”

“Seek first to understand, then to be understood.”

“It is in the ordinary events of every day that we develop the proactive capacity to handle the extraordinary pressures of life. It's how we make and keep commitments, how we handle a traffic jam, how we respond to an irate customer or a disobedient child. It's how we view our problems and where we focus our energies. It's the language we use.”