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Tony Hsieh

Tony Hsieh Quotes

Internet Entrepreneur

Tony Hsieh is a renowned internet entrepreneur, born on December 12, 1973. He is known for his innovation in the fields of online retail and e-commerce, most notably as the founder and CEO of Zappos, an online shoe and clothing retailer that was later acquired by Amazon for $1.2 billion. Hsieh's insights into entrepreneurship and leadership have been widely disseminated, with his book 'Delivering Happiness' detailing his efforts to create a culture of happiness.

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Famous Tony Hsieh Quotes

“If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn't have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.”

People Ifs Different Reason Wanted Together Company Office Majors Decided Reason Why Working Together

Author:Tony Hsieh

“I think maybe 50 years ago people and businesses felt like they had to choose between maximizing profits and making customers happy or making employees happy, and I think we're actually living in a special time where everyone's hyperconnected, whether through Twitter or blogs and so on. Information travels so quickly that it's actually possible to have it all, to make customers happy through customer service, to make employees happy through strong company cultures, and have that actually drive growth and profits.”

People Thinking Years Culture Strong Felt Growth Company Special Information Years Ago Profit Customers Employee Blogs Company Culture Maximizing Special Times Actually Living

Author:Tony Hsieh

“Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.”

Long Ends Running Purpose Company Higher Profit Customers Engaged Employee Long Runs Higher Purpose

Author:Tony Hsieh

“Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.”

Lines Company Fronts Paid Customers Brands Employee Inspirational Customer Service

Author:Tony Hsieh

“Never accept or be too comfortable with the status quo, because the companies that get into trouble are historically the ones that aren't able to adapt to change and respond quickly enough.”

Enough Able Change Company Accepting Trouble Comfortable Status Quo

Author:Tony Hsieh

“The brand is just a lagging indicator of a company's culture.”

Culture Company Brands Indicators

Author:Tony Hsieh

“Customer service shouldn't just be A department, it should be the entire company.”

Should Company Focus Satisfaction Customers Focused Department Service Culture Customer Satisfaction Inspirational Customer Service Inspiring Customer Service Inspirational Service Focus In Business

Author:Tony Hsieh

“We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.”

Want Inspirational Wanted Company Sells Shoes Passionate Customers Boots

Author:Tony Hsieh

“Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.”

Inspirational Feels Views Company Boxes Customers Mail

Author:Tony Hsieh

“Your personal core values define who you are, and a company's core values ultimately define the company's character and brand. For individuals, character is destiny. For organizations, culture is destiny.”

Character Values Culture Individual Company Destiny Organization Who You Are Core Brands Core Values

Book:Delivering Happiness: A Path to Profits, Passion, and Purpose

Source: Delivering Happiness: A Path to Profits, Passion, and Purpose

“Zappos is a customer service company that just happens to sell shoes.”

Happens Company Sells Shoes Customers

Author:Tony Hsieh

“Most companies are very quick to hire and slow to fire, when really it should be the other way around.”

Way Should Company Fire

Author:Tony Hsieh

About the Author

Born: December 12, 1973
Known for: Internet Entrepreneur
Quotes: 90

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Delivering Happiness: A Path to Profits, Passion, and PurposeRelated source material

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