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Tony Hsieh

Tony Hsieh Quotes

Internet Entrepreneur

Tony Hsieh is a renowned internet entrepreneur, born on December 12, 1973. He is known for his innovation in the fields of online retail and e-commerce, most notably as the founder and CEO of Zappos, an online shoe and clothing retailer that was later acquired by Amazon for $1.2 billion. Hsieh's insights into entrepreneurship and leadership have been widely disseminated, with his book 'Delivering Happiness' detailing his efforts to create a culture of happiness.

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Famous Tony Hsieh Quotes

“I think when people say they dread going into work on Monday morning, it's because they know they are leaving a piece of themselves at home. Why not see what happens when you challenge your employees to bring all of their talents to their job and reward them not for doing it just like everyone else, but for pushing the envelope, being adventurous, creative, and open-minded, and trying new things?”

Source: Delivering Happiness: A Path to Profits, Passion, and Purpose

“At Zappos, one of our core values is to Pursue Growth and Learning. In the lobby of our headquarters, we have a giving library where we give away books to employees and visitors that we think will help with their growth, both personally and professionally. I can't wait to add The Compound Effect to our library.”

Thinking Giving I Can Book Helping Values Waiting Growth Effects Add Library Core Pursue Employee Compounds Visitors Core Values Headquarters

Author:Tony Hsieh

“I think maybe 50 years ago people and businesses felt like they had to choose between maximizing profits and making customers happy or making employees happy, and I think we're actually living in a special time where everyone's hyperconnected, whether through Twitter or blogs and so on. Information travels so quickly that it's actually possible to have it all, to make customers happy through customer service, to make employees happy through strong company cultures, and have that actually drive growth and profits.”

People Thinking Years Culture Strong Felt Growth Company Special Information Years Ago Profit Customers Employee Blogs Company Culture Maximizing Special Times Actually Living

Author:Tony Hsieh

“Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.”

Long Ends Running Purpose Company Higher Profit Customers Engaged Employee Long Runs Higher Purpose

Author:Tony Hsieh

“Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.”

Lines Company Fronts Paid Customers Brands Employee Inspirational Customer Service

Author:Tony Hsieh

“Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.”

Ifs Long Happens Culture Belief Stuff Term Building Passionate Customers Brands Long Term Empowering Employee Great Customer Service

Author:Tony Hsieh

“Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?”

Culture Asks Comfortable Customers Partners Employee Printing

Book:Delivering Happiness: A Path to Profits, Passion, and Purpose

Source: Delivering Happiness: A Path to Profits, Passion, and Purpose

“Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.”

Inspirational Suffering Culture Forget Focus Customers Unhappy Employee Retail Service Culture Inspirational Customer Service Good Service Motivate Employees Service Industry Good Customer Service Retail Business

Author:Tony Hsieh

“I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.”

Inspirational Trying Different Views Roles Creativity Environment Personality Shining Individuality Customers Employee Individualism

Author:Tony Hsieh

About the Author

Born: December 12, 1973
Known for: Internet Entrepreneur
Quotes: 90

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Delivering Happiness: A Path to Profits, Passion, and PurposeRelated source material

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