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Tony Hsieh

Tony Hsieh Quotes

Internet Entrepreneur

Tony Hsieh is a renowned internet entrepreneur, born on December 12, 1973. He is known for his innovation in the fields of online retail and e-commerce, most notably as the founder and CEO of Zappos, an online shoe and clothing retailer that was later acquired by Amazon for $1.2 billion. Hsieh's insights into entrepreneurship and leadership have been widely disseminated, with his book 'Delivering Happiness' detailing his efforts to create a culture of happiness.

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Famous Tony Hsieh Quotes

“What’s the best way to build a brand for the long term? In a word: culture.”

Way Long Culture Term Best Way Brands Long Term

Book:Delivering Happiness: A Path to Profits, Passion, and Purpose

Source: Delivering Happiness: A Path to Profits, Passion, and Purpose

“I think maybe 50 years ago people and businesses felt like they had to choose between maximizing profits and making customers happy or making employees happy, and I think we're actually living in a special time where everyone's hyperconnected, whether through Twitter or blogs and so on. Information travels so quickly that it's actually possible to have it all, to make customers happy through customer service, to make employees happy through strong company cultures, and have that actually drive growth and profits.”

People Thinking Years Culture Strong Felt Growth Company Special Information Years Ago Profit Customers Employee Blogs Company Culture Maximizing Special Times Actually Living

Author:Tony Hsieh

“Your brand is your culture.”

Author:Tony Hsieh

“Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.”

Ifs Long Happens Culture Belief Stuff Term Building Passionate Customers Brands Long Term Empowering Employee Great Customer Service

Author:Tony Hsieh

“Money alone isn't enough to bring happiness... happiness is when you're actually truly ok with losing everything you have.”

Enough Culture Losing Losing Everything

Author:Tony Hsieh

“Your culture is your brand.”

Culture Design Marketing Brands Helpful Shocking

Book:Delivering Happiness: A Path to Profits, Passion, and Purpose

Source: Delivering Happiness: A Path to Profits, Passion, and Purpose

“We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.”

Ifs Care Culture Stuff Building Decided Marketing Take Care Customers Brands Delivering Building A Brand

Author:Tony Hsieh

“For individuals, character is destiny. For organizations, culture is destiny.”

Character Motivational Culture Individual Destiny Organization Delivering Service Culture Core Values Inspirational Customer Service Company Culture Business Organization

Author:Tony Hsieh

“The brand is just a lagging indicator of a company's culture.”

Culture Company Brands Indicators

Author:Tony Hsieh

“Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?”

Culture Asks Comfortable Customers Partners Employee Printing

Book:Delivering Happiness: A Path to Profits, Passion, and Purpose

Source: Delivering Happiness: A Path to Profits, Passion, and Purpose

“Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.”

Inspirational Suffering Culture Forget Focus Customers Unhappy Employee Retail Service Culture Inspirational Customer Service Good Service Motivate Employees Service Industry Good Customer Service Retail Business

Author:Tony Hsieh

“Your personal core values define who you are, and a company's core values ultimately define the company's character and brand. For individuals, character is destiny. For organizations, culture is destiny.”

Character Values Culture Individual Company Destiny Organization Who You Are Core Brands Core Values

Book:Delivering Happiness: A Path to Profits, Passion, and Purpose

Source: Delivering Happiness: A Path to Profits, Passion, and Purpose

“I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.”

Thinking Culture Enjoy Assuming Our Society More Money Enjoy Life Default Brainwashed Society And Culture

Author:Tony Hsieh

“Get the culture right, and everything else just falls into place.”

Fall Culture Fall Into Place

Author:Tony Hsieh

About the Author

Born: December 12, 1973
Known for: Internet Entrepreneur
Quotes: 90

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Delivering Happiness: A Path to Profits, Passion, and PurposeRelated source material

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