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W. Edwards Deming

W. Edwards Deming Quotes

Statistician

W. Edwards Deming was a renowned statistician and management consultant, best known for his contributions to quality management theory. He worked for the United States Navy during World War II and later promoted the concept of statistical process control (SPC). Deming's theories and methods had a profound impact on the manufacturing industries in Japan and other countries, widely regarded as a key factor in Japan's economic miracle.

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All Management Quality People Knows Should Customers Jobs Aim Improvement Needs Theory Ifs Important Products Problem Risk Risk Management Doe Helping Learning

Famous W. Edwards Deming Quotes

“A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance of anyone is governed largely by the system that he works in, the responsibility of management.”

People Needs Different Responsibility Performances Management Managers Ranking

Author:W. Edwards Deming

“Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.”

Needs Purpose Wish Loss Principles Design Products Research Customers Consumers Dissatisfied

Author:W. Edwards Deming

“People need to know what their jobs are.”

People Knows Needs Jobs Management

Author:W. Edwards Deming

“People need to know how their job contributes.”

People Knows Needs Jobs Know How Management

Author:W. Edwards Deming

“A leader knows who is outside of the system and needs special help.”

Knows Needs Helping Leader Special Management

Author:W. Edwards Deming

“One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation.”

Needs Order Psychology Example Management Profound Various Variation Incomplete

Author:W. Edwards Deming

“Knowledge needs to be a verb.”

Author:W. Edwards Deming

“One cannot be successful on visible figures alone ... the most important figures that one needs for management are unknown or unknowable, but successful management must nevertheless take account of them.”

Needs Important Successful Figures Accounts Management Visible Being Successful Nevertheless

Author:W. Edwards Deming

“The moral is that it is necssary to innovate, to predict the needs of the customers, and give him more. He that innovates and is lucky will take the market.”

Needs Giving Moral Lucky Customers

Author:W. Edwards Deming

“What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.”

“...the most important things we need to manage can't be measured.”

Needs Important Teaching Important Things Manage Assessment

Author:W. Edwards Deming

“Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.”

Needs Firsts Quality Risk Achieve Building Products Mass Bases Management Cease Dependence Risk Management Inspection

Book:The Essential Deming: Leadership Principles from the Father of Quality

Source: The Essential Deming: Leadership Principles from the Father of Quality

About the Author

Born: October 14, 1900
Died: December 20, 1993
Known for: Statistician
Quotes: 229

Related Topics

Management Quality People Knows Should Customers Jobs Aim Improvement Needs Theory Ifs Important Products Problem Risk Risk Management Doe Helping Learning

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Books & Sources

The Essential Deming: Leadership Principles from the Father of QualityRelated source material

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