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“The fact that used cars is our largest category is a good example. We would not have sat in a conference room and said, "Hey, how about used cars?" So what can be learned that is extensible to other companies is to ask what are your customers doing with your products that maybe you didn't anticipate that they would do? How do you think of your customers as your research and development lab, as opposed to having an R&D lab at headquarters?”

“One of the many things I love about working with Ryan Murphy is that you're always thin-sliced in this business. You walk into a room and people want you to be how you look or how you're perceived or whatever it is in that 10 minutes that hey meet you. I think Ryan [Murphy] has an intuition that looks a little bit deeper and sees things that other people might not see in you - sometimes you might not even see in yourself - but that he knows are there and that he might want to get to grow and stretch with as an actor.”

“When I moved to New York, I had nothing. And a friend of mine also had nothing. And he said, 'Hey, come with me to the Marriot Marquis. And if you go to the 30th floor, and you wait by this door, and you sneak in, you can get free food.' And I did that for three years. I was prepared if anyone said, 'Can we see your room key?' to be like, 'Do you know who I am? I'm Bob Marriot's nephew.' Um, so great, I'm glad to be here and have free food again. And I didn't have to sneak in!”