“Most employees want to be involved in a successful business and most employees are happy for people running successful businesses to be paid a reasonable wage and a market rate for it, provided they understand the reason. What they hate most of all is pay for failure.” PeopleWantReasonRunningHatePaySuccessfulInvolvedPaidRateReasonableEmployeeSuccessful Business Author:Stuart Rose
“Forcing your employees to follow required steps only prevents customer dissatisfaction. If your goal is truly to satisfy, to create advocates, then the step-by-step approach alone cannot get you there. Instead, you must select employees who have the talent to listen and to teach, and then you must focus them toward simple emotional outcomes like partnership and advice....Identify a person's strenths. Define outcomes that play to those strengths. Find a way to count, rate or rank those outcomes. And then let the person run.” IfsWayPersonsPlayRunningGoalSimpleStepsTeachFocusAdviceTalentEmotionalApproachRateCustomersOutcomesEmployeePartnershipSelectDissatisfaction Book:First, Break All The Rules: What The Worlds Greatest Managers Do Differently Source: First, Break All The Rules: What The Worlds Greatest Managers Do Differently
“I think the knowledge about how legislation really affects small businesses is extremely valuable. If you haven't run a small business, then you don't have this kind of knowledge about how a regulation passed or taxes increased affects your bottom line. If you recognize that every new regulation takes that much more time to comply with, requires that many more employees, then it really gives you that foundational basis to make those decisions.” IfsThinkingGivingKindRunningLinesDecisionHavensTaxesBasesBottomValuableEmployeeMore TimeRegulationLegislationSmall BusinessBottom Line Author:Kristi Noem
“Despite the Internet 's origin in the late 1960s as a government sponsored means of communication between the Department of Defense, private industry, and academia, it has been at its best and generated the greatest economic, social, and technological benefits since it was 'liberated' by the hordes of 'geeks' who were originally hired to run it by employers who were not themselves conversant with computers, and couldn't tell when their employees were exchanging official traffic or trading dirty jokes and recipes for marijuana brownies.” MeanHas BeensGovernmentRunningSocialEconomicCommunicationIndustryInternetBenefitsComputerLateJokesDefenseDespiteDirtyOfficialsDepartmentEmployeeMarijuanaTrafficTechnologicalRecipesTradingGeekEmployers1960sLiberatedAcademiaHordeExchangingBrowniesMeans Of CommunicationDirty Jokes Author:L. Neil Smith
“As you get older, I think everyone feels that, no matter what the job: to try a hand at running the business as opposed to simply being an employee.” ThinkingFeelsTryingMatterHandsRunningJobsNo Matter WhatEmployee Author:Campbell Scott