“We’re asking you to undo years of practice, maybe even eons of genetic shaping that prod you to take flight or pick a fight (when under attack), and recode the stimulus. “Ah, that’s a sign that the other person feels unsafe.” And then what? Do something to make it safe.” SafeFlightFightStimulusUnsafeAttack Book:Crucial Confrontations: Tools for Talking About Broken Promises, Violated Expectations, and Bad Behavior Source: Crucial Confrontations: Tools for Talking About Broken Promises, Violated Expectations, and Bad Behavior
“Even if we do our best to safely and effectively respond to the other person’s verbal attack, we still have to face up to the fact that it’s going to take a little while for him or her to settle down.” SafeAttackEffectiveSettleVerbal Book:Crucial Conversations: Tools for Talking When Stakes are High Source: Crucial Conversations: Tools for Talking When Stakes are High