“If you persist over time, refusing to take offense, making your motive genuine, showing respect, and constantly searching for Mutual Purpose, then the other person will almost always join you in dialogue.” RespectRefuseGenuineDialogueMutualPersistOffense Book:Crucial Conversations: Tools for Talking When Stakes are High Source: Crucial Conversations: Tools for Talking When Stakes are High
“Rather than move to compromise or fight for her way, Yvonne will step out of the issue and CRIB to get to Mutual Purpose.” PurposeCompromiseMutualFight Book:Crucial Confrontations: Tools for Talking About Broken Promises, Violated Expectations, and Bad Behavior Source: Crucial Confrontations: Tools for Talking About Broken Promises, Violated Expectations, and Bad Behavior