“If you can be respectful and private but firm in this conversation, most problem behavior will stop. And remember, if the behavior is over the line, you shouldn’t hesitate to contact HR to ensure your rights and dignity are protected.” ProtectBehaviorRespectDignityFirmRightPrivate Book:Crucial Confrontations: Tools for Talking About Broken Promises, Violated Expectations, and Bad Behavior Source: Crucial Confrontations: Tools for Talking About Broken Promises, Violated Expectations, and Bad Behavior
“If you persist over time, refusing to take offense, making your motive genuine, showing respect, and constantly searching for Mutual Purpose, then the other person will almost always join you in dialogue.” RespectRefuseGenuineDialogueMutualPersistOffense Book:Crucial Conversations: Tools for Talking When Stakes are High Source: Crucial Conversations: Tools for Talking When Stakes are High