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Richard Pascale

Richard Pascale Biography

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“The inherent preferences of organizations are clarity, certainty and perfection. The inherent nature of human relationships involves ambiguity, uncertainty, and imperfection. How one honors, balances, and integrates the needs of both is the real trick of feedback.”

InspirationalNeedsHumansRealBalanceHonorPerfectionOrganizationEducationalCustomersTricksClarityCertaintyUncertaintyImperfectionInherentPreferenceFeedbackAmbiguityIntegratingHuman RelationsHuman Relationships
Author:Richard Pascale
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“Corporations, in the name of efficiency, suppress variation by "getting all the ducks in line."To optimize productivity, they evolve highly refined and internally consistent operating systems. Payoff - results - as long as the music lasts. But ... all that streamlining and re-engineering limits diversity, suppresses self-organization ... and curtails a bottom up emergent response to disruptive change.”

LongSelfLastsNamesLinesResultsKnowledgeLearningLimitsDiversityOrganizationManagementResponseBottomProductivityEvolveCorporationsConsistentDucksEngineeringEfficiencyVariationRefinedDisruptivePayoffOperating SystemsStreamlining
Author:Richard Pascale
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“Unintended consequences get to the heart of why you never really understand an adaptive problem until you have solved it. Problems morph and "solutions" often point to deeper problems. In social life, as in nature, we are walking on a trampoline. Every inroad reconfigures the environment we tread on.”

HeartProblemSocialKnowledgeLearningEnvironmentWalkingSolutionsConsequenceManagementDeeperSocial LifeAdaptiveUnintended ConsequencesTrampolines
Book:The Power of Positive Deviance: How Unlikely Innovators Solve the World's Toughest Problems
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“The real objective isn't just "knowledge" or getting an 80-20 understanding of the situation. The overriding objective is engagement, creating a buzz, mobilizing people to take action.”

PeopleRealActionUnderstandingSituationKnowledgeLearningCreatingManagementObjectivesEngagementBuzz
Book:The Power of Positive Deviance: How Unlikely Innovators Solve the World's Toughest Problems
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“Contrary to widespread faith in "communication" and "knowledge transfer," information has a social life, and unless new insights are embedded in the social system they evaporate.”

SocialKnowledgeLearningInformationCommunicationManagementInsightContraryTransfersSocial LifeEmbeddedSocial Systems
Book:The Power of Positive Deviance: How Unlikely Innovators Solve the World's Toughest Problems
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“Explicit knowledge, conventionally delivered like pizza (neat boxes with toppings of concepts, theories, best practices and war stories), is consumed by the brain but not metabolized into action. The learning we call intuition, know-how and common sense gets into the blood stream through osmosis. It is shaped by social context.”

KnowsWarStoriesActionSocialCommonBrainKnowledgePracticeKnow HowLearningBloodTheoryConceptsManagementBoxesIntuitionCommon SenseStreamsConsumedPizzaNeatExplicitToppingsWar StoriesBest PracticesOsmosis
Book:The Power of Positive Deviance: How Unlikely Innovators Solve the World's Toughest Problems
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“Discoveries from one community cannot be repackaged and provided to another as a silver bullet, That's a "best practice" rollout and it invariably evokes the immune rejection response.”

CommunityKnowledgePracticeLearningDiscoveryManagementResponseRejectionSilverBulletsImmuneEvokeBest PracticesSilver Bullets
Book:The Power of Positive Deviance: How Unlikely Innovators Solve the World's Toughest Problems
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“Harnessing adversity is a discipline tailored to a world of unpredictable outcomes--a world where one can disturb, but not wholly direct, a living system. Because the unexpected--adversity--is guaranteed, this discipline is about routinely making lemons into lemon meringue pie.”

WorldDisciplineDirectAdversityOutcomesUnexpectedPieUnpredictableLemonsTailored
Book:Surfing the Edge of Chaos: The Laws of Nature and the New Laws of Business
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