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Famous Ron Kaufman Quotes
“Your promise means more than the words you use to give it.”
“If you turn your back on a customer, you turn your back on success.”
“Make your service systems so strong that everyone looks like a genius.”
“Give your customers what they want today, and help them see tomorrow.”
“Sometimes we become so expert in our own domain, we forget that customers may be less familiar.”
“Industry jargon may not be a language your customer understands.”
“Acting after being asked is compliance. Acting without being asked is kindness.”
“Don't wait. Tomorrow may be too late to do the things you can today.”
“How much good can you do today? How much love can you give? How much care and kind attention?”
“What matters more? What you said you'd do, what you hoped to do, or what you did?”
“Let your customers say, 'Well, here I am,' while you say, 'There you are!'.”
“The most valuable person is the one who cherishes the value in others.”
“Your approval gives others the confidence to serve, to learn, to try.”
“Enthusiastic service providers create enthusiastic customers.”
“You can't always hire great service providers, but you can create them.”
“Create a compelling service vision. When people want to, they will.”
“Intelligence is useful. Energy is valuable. Integrity is essential.”
“Exceeding expectations is where satisfaction ends and loyalty begins.”
“Everything ordinary has the potential to be extraordinary.”
“Instead of just asking 'How did I do?' ask 'How can I do more?'”
“Service is taking action to create value for someone else.”
“Even a tiny step is one step closer to where you are going.”