“We are very excited with the roster of skaters that are coming. It's the first time New Jersey has been awarded an event of this caliber in the skating world. It's definitely important to the area because we hear all the time that there are not enough major sporting events in South Jersey. It's a great opportunity to have such an event.” WorldFirstsHas BeensImportantEnoughOpportunityEventsMajorsFirst TimeAreasSouthExcitedJerseySkatingNew JerseyGreat OpportunitySkaterCaliberSporting EventsRosters Author:Susan Ward
“Train your staff (if you have any) to be always helpful, courteous, and knowledgeable. Most importantly, give every member of your staff enough information and power to make those small customer-pleasing decisions, so he never has to say, "I don't know, but so-and-so will be back at..."” IfsKnowsGivingEnoughDecisionInformationMembersTrainEducationalCustomersHelpfulStaffKnowledgeableCourteous Author:Susan Ward
