“Be helpful - even if there's no immediate profit in it.” IfsInspirationalProfitEducationalCustomersHelpfulInspiring Customer Service Author:Susan Ward
“Train your staff (if you have any) to be always helpful, courteous, and knowledgeable. Most importantly, give every member of your staff enough information and power to make those small customer-pleasing decisions, so he never has to say, "I don't know, but so-and-so will be back at..."” IfsKnowsGivingEnoughDecisionInformationMembersTrainEducationalCustomersHelpfulStaffKnowledgeableCourteous Author:Susan Ward
“Answer your phone. Get call forwarding. Or an answering service. Hire staff if you need to. But make sure that someone is picking up the phone when someone calls your business.” IfsNeedsAnswersPhonesEducationalStaff Author:Susan Ward
“Deal with complaints. If you give the complaint your attention, you may be able to please this one person this one time - and position your business to reap the benefits of good customer service.” IfsGivingMayPersonsAbleDealsAttentionPositionPleaseBenefitsEducationalCustomersOne TimeComplaintsReapGood Customer Service Author:Susan Ward
