“Don't make promises unless you will keep them. Not planning to keep them. Will keep them. Reliability is one of the keys to any good relationship, and good customer service is no exception.” PlansKeysPromiseEducationalCustomersExceptionGood RelationshipReliabilityGood Customer Service Author:Susan Ward
“Deal with complaints. If you give the complaint your attention, you may be able to please this one person this one time - and position your business to reap the benefits of good customer service.” IfsGivingMayPersonsAbleDealsAttentionPositionPleaseBenefitsEducationalCustomersOne TimeComplaintsReapGood Customer Service Author:Susan Ward
“The irony of good customer service is that over time it will bring in more new customers than promotions and price slashing ever did!” EducationalCustomersIronyPromotionGood Customer Service Author:Susan Ward
