“Be helpful - even if there's no immediate profit in it.” IfsInspirationalProfitEducationalCustomersHelpfulInspiring Customer Service Author:Susan Ward
“Don't make promises unless you will keep them. Not planning to keep them. Will keep them. Reliability is one of the keys to any good relationship, and good customer service is no exception.” PlansKeysPromiseEducationalCustomersExceptionGood RelationshipReliabilityGood Customer Service Author:Susan Ward
“Train your staff (if you have any) to be always helpful, courteous, and knowledgeable. Most importantly, give every member of your staff enough information and power to make those small customer-pleasing decisions, so he never has to say, "I don't know, but so-and-so will be back at..."” IfsKnowsGivingEnoughDecisionInformationMembersTrainEducationalCustomersHelpfulStaffKnowledgeableCourteous Author:Susan Ward
“Listen to your customers. Can the sales pitches and the product babble. Let your customer talk and show him that you are listening by making the appropriate responses, such as suggesting how to solve the problem.” ShowsProblemProductsListeningResponseEducationalSolveCustomersAppropriateSuggestingSales Pitch Author:Susan Ward
“Deal with complaints. If you give the complaint your attention, you may be able to please this one person this one time - and position your business to reap the benefits of good customer service.” IfsGivingMayPersonsAbleDealsAttentionPositionPleaseBenefitsEducationalCustomersOne TimeComplaintsReapGood Customer Service Author:Susan Ward
“The irony of good customer service is that over time it will bring in more new customers than promotions and price slashing ever did!” EducationalCustomersIronyPromotionGood Customer Service Author:Susan Ward
