“Listen to your customers. Can the sales pitches and the product babble. Let your customer talk and show him that you are listening by making the appropriate responses, such as suggesting how to solve the problem.” ShowsProblemProductsListeningResponseEducationalSolveCustomersAppropriateSuggestingSales Pitch Author:Susan Ward
“Throw in something extra. Whether it's a coupon for a future discount, additional information on how to use the product, or a genuine smile, people love to get more than they thought they were getting. And don't think that a gesture has to be large to be effective.” PeopleThinkingUseInformationProductsEducationalGenuineExtrasGesturesDiscountsGenuine Smiles Author:Susan Ward
