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Susan Ward Biography

Actress

Born on April 15, 1976, Susan Ward is a talented actress known for her remarkable performances in various film and television projects. She has won the hearts of audiences with her exquisite acting skills and unique charm.

World Firsts Has Beens Important Enough Opportunity Events Majors First Time Areas South Excited Jersey Skating New Jersey Great Opportunity Skater Caliber Sporting Events Rosters

Author:Susan Ward

“Be helpful - even if there's no immediate profit in it.”

Ifs Inspirational Profit Educational Customers Helpful Inspiring Customer Service

Author:Susan Ward

“Don't make promises unless you will keep them. Not planning to keep them. Will keep them. Reliability is one of the keys to any good relationship, and good customer service is no exception.”

Plans Keys Promise Educational Customers Exception Good Relationship Reliability Good Customer Service

Author:Susan Ward

“Train your staff (if you have any) to be always helpful, courteous, and knowledgeable. Most importantly, give every member of your staff enough information and power to make those small customer-pleasing decisions, so he never has to say, "I don't know, but so-and-so will be back at..."”

Ifs Knows Giving Enough Decision Information Members Train Educational Customers Helpful Staff Knowledgeable Courteous

Author:Susan Ward

“Answer your phone. Get call forwarding. Or an answering service. Hire staff if you need to. But make sure that someone is picking up the phone when someone calls your business.”

Ifs Needs Answers Phones Educational Staff

Author:Susan Ward

“Listen to your customers. Can the sales pitches and the product babble. Let your customer talk and show him that you are listening by making the appropriate responses, such as suggesting how to solve the problem.”

Shows Problem Products Listening Response Educational Solve Customers Appropriate Suggesting Sales Pitch

Author:Susan Ward

“Deal with complaints. If you give the complaint your attention, you may be able to please this one person this one time - and position your business to reap the benefits of good customer service.”

Ifs Giving May Persons Able Deals Attention Position Please Benefits Educational Customers One Time Complaints Reap Good Customer Service

Author:Susan Ward

“Throw in something extra. Whether it's a coupon for a future discount, additional information on how to use the product, or a genuine smile, people love to get more than they thought they were getting. And don't think that a gesture has to be large to be effective.”

People Thinking Use Information Products Educational Genuine Extras Gestures Discounts Genuine Smiles

Author:Susan Ward

“The irony of good customer service is that over time it will bring in more new customers than promotions and price slashing ever did!”

Educational Customers Irony Promotion Good Customer Service

Author:Susan Ward

“Lower prices are not service; they're just lower prices.”

Educational

Author:Susan Ward

“I am not sexually attracted to women. I would rather sleep with an ugly man than with a woman.”

Men Sleep Ugly Sexually Ugly Man

Author:Susan Ward

About the Author

Born: April 15, 1976
Known for: Actress
Quotes: 11

Books & Sources

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