“Work with your competitors when the interest of the community and planet are at stake.” Quote by Simon Mainwaring
“Brands are facing a new competitive landscape in which self-definition, core values and purpose will increasingly define their ability to reach customers that only allow what is meaningful in their lives to pass through their filter.” SelfPurposeValuesAbilityDefinitionsCustomersMeaningfulCoreBrandsLandscapeFiltersCore Values Author:Simon Mainwaring
“Brands must empower their community to be change agents in their own right. To that end, they need to take on a mentoring role. This means the brand provides the tools, techniques and strategies for their customers to become more effective marketers in achieving their own goals.” NeedsMeanEndsGoalCommunityRolesAchieveToolsStrategyCustomersTechniqueAgentsBrandsEmpoweringSetting GoalsMentoringMarketersChange Agent Author:Simon Mainwaring
“By linking with friends and ultimately strangers and building those relationships, social media is reweaving the social fabric that can then be used to scale your non-profit efforts.” UsedSocialEffortMediaBuildingProfitStrangerSocial MediaScalesFabricNon Profit Author:Simon Mainwaring
“Companies and their brands need to reach out and speak directly to consumers, to honor their values, and to form meaningful relationships with them. They must become architects of community, consistently demonstrating the values that their customer community expects in exchange for their loyalty and purchases.” NeedsFormValuesSpeakCommunityCompanyHonorCustomersLoyaltyMeaningfulBrandsConsumersArchitectReach OutConsistentlyDemonstratingMeaningful Relationship Author:Simon Mainwaring
“Many corporate leaders and employees have the right intentions, but it can be overwhelming when you consider how everything is affected from leadership styles, to organizational structure, to employee engagement, to customer service an marketplace.” LeadershipLeaderStyleStructureIntentionCustomersCorporateEmployeeAffectedOverwhelmingEngagementMarketplaceEmployee EngagementOrganizationalOrganizational StructureLeadership Style Author:Simon Mainwaring
“The most impactful way consumers can assert their power is to become mindful shoppers, giving their dollars only to socially responsible companies. In today’s world of social media and smart phones, this is easy to do.” WorldWayGivingTodaySocialEasyCompanyMediaSmartResponsibleDollarsPhonesSocial MediaConsumersToday's WorldShoppers Author:Simon Mainwaring
“The role of social media is critical because it helps to spread cognitive dissonance by connecting thought leaders and activists to ordinary citizens rapidly expanding the network of people who become willing to take action.” PeopleHelpingActionSocialLeaderRolesMediaWillingCitizensOrdinarySocial MediaSpreadCriticalActivistExpandingConnectingCognitiveDissonanceCognitive DissonanceOrdinary Citizens Author:Simon Mainwaring
“Through their own actions, customers can hold companies responsible to higher standards of social responsibility. Through collective action, they can leverage their dollars to combat the force of those investors who myopically pursue profits at the expense of the rest of society.” ActionForceSocialResponsibilityCompanyHigherStandardsResponsibleDollarsProfitCustomersPursueCollectivesExpensesCombatInvestorsSocial ResponsibilityHigher StandardsCollective Action Author:Simon Mainwaring
“A social contract is the way out of this dilemma for corporations that want to lead in the 21st century by showing consumers how seriously they take customer loyalty and goodwill.” WayWantSocialCenturyCustomersLoyaltyConsumersCorporationsContracts21st CenturyDilemmaGoodwillLead InCustomer LoyaltySocial Contract Author:Simon Mainwaring
“Any institution faces two basic choices if they hope to spark new ideas. One is to leverage the brains trust within their organization by creating a special event dedicated to new thinking. The other is to look outside themselves to stimulate solutions.” IfsThinkingLooksTwoIdeasFacesChoicesBrainSpecialEventsCreatingSolutionsOrganizationInstitutionsSparksDedicatedNew IdeasSpecial Events Author:Simon Mainwaring