“If one of our customers comes into the store without a smile, I'll give them one of mine.” IfsGivingCultureMinesCustomersStoresService Culture Author:Sam Walton
“When the alarm bell rings, you'd better wake up and realize that the customer expects more from you today than he did the day before. You'd better find ways to be better.” WayTodayCultureRealizingWake UpCustomersRingsBellsAlarmsService Culture Author:Gary L. Tooker
“Enthusiasm is like having two right hands.” TwoHandsCultureEnthusiasmService Culture Author:Elbert Hubbard
“When you're out of quality, you're out of business.” CultureQualityService CultureQuality In Business Author:Phil Crosby
“If e-mail had been around before the telephone was invented, people would have said, 'Hey, forget e-mail! With this new telephone invention I can actually talk to people!'.” PeopleIfsSaidI CanCultureForgetInventionHeyMailTelephonesService Culture Author:Thomas Friedman
“The easier it is to do something, the harder it is to change the way you do it.” WayCultureEasierHarderService Culture Author:Steve Wozniak
“If we don't take care of our customers, someone else will.” IfsCareCultureTake CareCustomersWell DoneService CultureInspirational Customer ServiceInspiring Customer ServiceInspirational ServiceService ExcellenceService Business Author:Edgar Mitchell
“Motivate them, train them, care about them and make winners out of them. We know if we treat our employees right, they'll treat the customers right. And if customers are treated right, they'll come back.” IfsKnowsCareCultureTreatsTrainCustomersTreatedWinnerEmployeeService Culture Author:J. W. "Bill" Marriott, Jr.