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Five Quotes

“Profits are related to customer retention. Customer retention is related to employee retention. Employee retention may or may not be related to benefits, but benefits could be part of the package that causes people to stay and -- by the way -- engage in discretionary effort. .. If you go into any organization that's customer-facing, you can tell in five minutes when the employees are feeling abused. They retaliate on the customers.”

“Seventy-five percent of our energy around the earth is being poured into war efforts. Are we servants of death and destruction? This 75 percent of energy could be poured into life, into the service of life-and there will be laughter, and there will be greater health, and there will be more wealth, more food. There will be no poverty. There is no need for poverty to exist at all.”

“If car manufacturers made cars according to spec the same way software vendors make software according to spec, all five wheels would be of widely differing sizes, it would take one person to steer and another to work the pedals and yet another to operate the user-friendly menu-driven dashboard, and if it would not drive straight ahead without a lot of effort, civil engineers would respond by building spiraling roads around each city.”

“Certainly the effort to remain unchanged, young, when the body gives so impressive a signal of change as the menopause, is gallant; but it is a stupid, self-sacrificial gallantry, better befitting a boy of twenty than a woman of forty-five or fifty. Let the athletes die young and laurel-crowned. Let the soldiers earn the Purple Hearts. Let women die old, white-crowned, with human hearts.”

“By practicing the Five Agreements, what you are really doing is respecting everything in creation. You are respecting your dream; you are respecting everybody else's dream. If you use these tools, your effort is really for everyone, because your joy, your happiness, your peace, and your heaven are contagious. When you are happy, the people around you are happy too, and it inspires them to change their own world.”

“For more than twenty-five years my mind had been deeply troubled by the fact that these mechanical and scientific achievements ofman had outrun his intellectual and spiritual power. ...Throughout the Second World War this terrible problem hung in the back of my mind. As I write these words the problem and the danger are as threatening as ever. We hope our nation will survive, but in its effort to survive will it transform itself intellectually and spiritually into the image of the thing against which we fought?”

“It's a lot harder to keep your cool than it is to lose it. That's on any work ethic. Even if you're a big producer on a movie set, or whatever, it's a lot harder to be a pro than be a baby on your crew. That's one work ethic to keep in mind, as one bad apple could give five people a bad day, when that one person could've stepped up their own efforts a little more and not bring anyone else down.”

“There is nothing puzzling ... about America's gratuitously aggressive foreign policy or about the oligarchs' successful efforts to drag the Republic into five wars. What an aggressive foreign policy accomplishes by slow degrees, a state of war accomplishes in a trice. Overnight [war] kills reform, overnight it transforms insurgents into traitors and the Republic into an imperiled realm. Overnight it strangles free politics, distracts and overawes the citizenry. Overnight it blasts public hope.”