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Goal Quotes

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Goal Quotes

“Forcing your employees to follow required steps only prevents customer dissatisfaction. If your goal is truly to satisfy, to create advocates, then the step-by-step approach alone cannot get you there. Instead, you must select employees who have the talent to listen and to teach, and then you must focus them toward simple emotional outcomes like partnership and advice....Identify a person's strenths. Define outcomes that play to those strengths. Find a way to count, rate or rank those outcomes. And then let the person run.”

“Although our grammar schools are teaching a whole generation computer language to adjust to the technological needs of a Stage II [post survival-focused] society, we have neglected to teach this generation relationship language and conflict resolution skills to address the social and psychological needs of a Stage II society. And when it is taught, in countries like Germany, although called social competence it focuses on workplace teamwork - still on survival, breadwinner oriented work goals.”

“Teachers are expected to reach unattainable goals with inadequate tools. The miracle is that at times they accomplish this impossible task.”

“A lot of my books deal with very controversial issues that most people often don't want to talk about, issues that, in my country, are more likely to get put under the carpet than get discussed. And when you talk about moral conundrums, about shades of gray, what you're doing is asking the people who want the world to be black and white to realize instead that maybe it's all right if it isn't. I know you'll learn something picking up my books, but my goal as a writer is not to teach you but to make you ask more questions.”

“In any bureaucratic organization there will be two kinds of people: those who work to further the actual goals of the organization, and those who work for the organization itself. Examples in education would be teachers who work and sacrifice to teach children, vs. union representative who work to protect any teacher including the most incompetent. The Iron Law states that in all cases, the second type of person will always gain control of the organization, and will always write the rules under which the organization functions.”

“Our goal as a parent is to give life to our children's learning--to instruct, to teach, to help them develop self-discipline--an ordering of the self from the inside, not imposition from the outside. Any technique that does not give life to a child's learning and leave a child's dignity intact cannot be called discipline--it is punishment, no matter what language it is clothed in.”