“Everybody understands that you're supposed to say 'our employees are our most valuable asset' to the point where, even if it's really true, they're not going to really trust you until you've earned that - same with customers.” IfsValuableCustomersEmployeeAssetsReally True Author:Gabe Newell
“I remember back in the early days of Microsoft that from the day that you decided that you were just going to put out an ad to a customer - and all you were usually able to tell them was that a new product was available - it was about nine months before you could actually reach the first customer.” FirstsAbleRememberProductsMonthsDecidedAvailableCustomersNineAdsMicrosoftNine MonthsNew Products Author:Gabe Newell
“People who are constantly looking for the opportunity to do something new are also people who are not going to be helped by having job titles - job titles create expectations of specialization and focus which don't map really well to creating the best possible experience for your customers.” PeopleWellsJobsOpportunityFocusCreatingExpectationsCustomersTitlesMapsSomething NewSpecializationJob Titles Author:Gabe Newell
“Most DRM solutions diminish the value of the product by either directly restricting a customer's use or by creating uncertainty.” UseValuesProductsCreatingSolutionsCustomersUncertaintyDiminishDrm Author:Gabe Newell
“I think it's really clear that Sony lost track of what customers and what developers wanted. I'd say, even at this late date, they should just cancel it and do a do over. Just say, 'This was a horrible disaster and we're sorry and we're going to stop selling this and stop trying to convince people to develop for it'.” PeopleThinkingShouldTryingWantedLostClearLateSorryTrackCustomersDisasterHorribleSellingConvinceStop TryingDevelopersSony Author:Gabe Newell
“The PS3 is a total disaster on so many levels, I think It's really clear that Sony lost track of what customers and what developers wanted.” ThinkingWantedLostLevelsClearTrackCustomersDisasterDevelopersSony Author:Gabe Newell
“Steam is about creating tools for content creators and customers.” CreatingToolsCreatorCustomersSteam Author:Gabe Newell
