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All Focus Respect Refuse Positive Interest Power Attack Need Stand Up Acknowledge Confidence Consequence Important Protect React Relationship Withdraw Action Agreement Alternative

Famous William Ury Quotes

“Acknowledge the truth of the difficulties, thank the person, and focus on a positive future.”

Truth Focus Positive Future Difficulty Acknowledge Thank

Book:The Power of a Positive No: How to Say No and Still Get to Yes

Source: The Power of a Positive No: How to Say No and Still Get to Yes

“Your repetition can be intentional. You can use the same anchor phrase freshly each time, renewed by focusing on your underlying intention— the deeper Yes that lies within you. You can also humanize the repetition with a smile or acknowledgment.”

Focus Smile Acknowledge Repetition Anchor

Book:The Power of a Positive No: How to Say No and Still Get to Yes

Source: The Power of a Positive No: How to Say No and Still Get to Yes

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Books & Sources

The Power of a Positive No: How to Say No and Still Get to YesRelated source material

Getting Past No: Negotiating in Difficult SituationsRelated source material

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