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William Ury Quotes

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Famous William Ury Quotes

“Your Plan B may seem like an imposed consequence since it is you who are the key actor. But remember what your Plan B is—your best alternative should the other refuse to respect your interests. It is not a punishment for the other, but simply the logical path for you to follow in pursuit of your legitimate needs. It is an alternative path to success. Let your Plan B speak for itself. Through your quiet tone and confidence, let the other know you are serious about carrying out your Plan B with its attendant logical consequences.”

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Book:The Power of a Positive No: How to Say No and Still Get to Yes
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“If the other refuses to respect your No, you may see only two choices: submission and outright war. Yet there is a third choice, highlighted by Gandhi: to underscore your Positive No. Don’t overreact, underscore. To underscore means to emphasize patiently and persistently that No in fact means No. It means continuing to stand up for what is important to you without destroying the possibility of a deal or a healthy relationship.”

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Book:The Power of a Positive No: How to Say No and Still Get to Yes
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“By refusing to respect you and your needs, the other is bringing about a certain set of natural consequences, which themselves can become the other’s teacher. Your job is to simply facilitate the learning process, beginning by asking reality-testing questions, and proceeding to warnings.”

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Book:The Power of a Positive No: How to Say No and Still Get to Yes
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