Home / Quotes / Quote by Dee Hock

Quote by Dee Hock

“Simple, clear purpose and principles give rise to complex intelligent behavior. Complex rules and regulations give rise to simple stupid behavior.”

Quote by Dee Hock

Author

Dee Hock

Dee Hock is a significant figure in the fields of business and finance, known for his innovative contributions to the design and management of payment systems. Born in 1929, he has had a profound impact on the financial industry. more

“If anybody ever called our number, it would be picked up in less than 2 rings with a friendly voice answering, CD Baby. From 7 am to 10 pm, there was always somebody to pick up a call in 2 rings. No voice mail system; no routing to different departments. We treated our customers like our best friends. You don't route your best friend's call to an automated system!”

Ifs Different Would Be Voice Numbers Baby Picks Educational Customers Rings Treated Department Friendly Mail Routes Cds Your Best Friend Pms

Author:Derek Sivers

“Every human being has, like Socrates, an attendant spirit; and wise are they who obey its signals. If it does not always tell us what to do, it always cautions us what not to do.”

Ifs Humans Doe Spirit Spirituality Human Beings Wise Signals Caution Carefulness

Author:Lydia M. Child

“Don Keough's (CEO Coca-Cola) 11 Rules on "HOW TO LOSE": 1. Stop taking risks 2. Be content 3. Never deviate from what the founder did 4. Be inflexible 5. Rely totally on research and experts 6. Concentrate on competitors instead of your customers 7. Put yourself - not the customer - first 8. Solve administrative concerns first 9. Let others do your thinking for example, headquarters 10. Rely on T-G-E: "That's Good Enough" and T-N-M-J: "That's Not My Job!" 11. Rationalize slow growth”

“In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.”

“It's very logical: There is proven ROI in doing whatever you can to turn your customers into advocates for your brand or business. The way to create advocates is to offer superior customer service.”

Way Turns Offers Educational Customers Superiors Brands Logical Proven Customer Experience Roi

Author:Gary Vaynerchuk

“Anyone working for a big company might be skeptical that a large business, or even a strictly online business, can form the same kind of friendly, loyal relationship with customers as a local retailer. I'm saying it's already been done because I lived it.”

Kind Done Bigs Might Form Company Educational Customers Locals Online Friendly Loyal Skeptical Big Companies Retailers

Author:Gary Vaynerchuk

“Remember that, in the end, the customer doesn't know, or care, if you are small or large as an organization - she or he only focuses on the garment hanging on the rail in the store.”

Ifs Knows Inspirational Ends Care Remember Organization Educational Customers Stores Garments Rail Hanging On Inspirational Customer Service

Author:Giorgio Armani

“Our mission statement about treating people with respect and dignity is not just words but a creed we live by every day. You can't expect your employees to exceed the expectations of your customers if you don't exceed the employees' expectations of management.”

“Customers don't always know what they want. The decline in coffee-drinking was due to the fact that most of the coffee people bought was stale and they weren't enjoying it. Once they tasted ours and experienced what we call "the third place" ... a gathering place between home and work where they were treated with respect.. they found we were filling a need they didn't know they had.”

“If you're not serving the customer, your job is to be serving someone who is.”

Quote by Dee Hock

Author

You May Also Like