“Golf is a terrible, hopeless addiction, it seems: it makes its devotees willing to trudge miles in any manner of weather, lugging a huge, incommodious and appallingly heavy bag with them, in pursuit of a tiny and fantastically expensive ball, in a fanatical attempt to direct it into a hole the size of a beer glass half a mile away. If anything could be better calculated to convince one of the essential lunacy of the human race, I haven't found it.” IfsHumansSeemsFoundRaceHalfHavensWillingHugeTerribleEssentialsDirectBallsGolfAddictionGlassesSizeHeavyTinyMilesPursuitHolesWeatherBeerHuman RaceExpensiveConvinceBagsHopelessMiles AwayDevoteeLunacy Author:Mike Seabrook
“Golf is the only game that pits the player against an opponent, the weather, the minutest details of a large chunk of local topography and his own nervous system, all at the same time.” GamesPlayerGolfDetailsLocalsWeatherNervousOpponentsPitsNervous SystemChunksTopography Author:Mike Seabrook
“I was playing once with the King of Samoa. I asked him what his handicap was. "Six wives," he said.” SaidWifeKingsSixGolfHandicapsSamoa Author:Jack Redmond
“If you pick up a golfer and hold it close to your ear, like a conch shell, and listen, you will hear an alibi.” IfsPicksEarsGolfShellsGolfers Author:Fred Beck
“At first a golfer excuses a dismal performance by claiming bad lies. With experience, he covers up with better ones.” FirstsLyingPerformancesGolfExcuseGolfersCover Ups Author:Lee P. Brown
“We are superior to the competition because we hire employees who work in an environment of belonging and purpose. We foster a climate where the employee can deliver what the customer wants. You cannot deliver what the customer wants by controlling the employee.” WantPurposeEnvironmentCompetitionClimateEducationalCustomersSuperiorsEmployeeBelongingCustomer SatisfactionInspiring Customer Service Author:Horst Schulze
“Employees who are controlled cannot respond caringly, you need superior knowledge and real leadership, not management. Because of this we specifically developed a selection process for leaders; we don't hire managers.” NeedsRealProcessLeaderManagementEducationalSuperiorsManagersEmployeeControlledSelectionMotivate Employees Author:Horst Schulze
“Unless you have 100% customer satisfaction, you must improve.” InspirationalSatisfactionEducationalCustomersLoyaltyWell DoneCustomer SatisfactionInspirational Customer ServiceInspiring Customer ServiceInspirational ServiceRetentionBest ServiceService ExcellenceCustomer SupportService BusinessSatisfaction In Work Author:Horst Schulze
“Being on par in terms of price and quality only gets you into the game. Service wins the game.” InspirationalGamesWinningTermQualityEducationalCustomersHealthcareService CultureCustomer LoyaltyInspirational Customer ServiceInspiring Customer ServiceGreat ServiceInspirational ServiceBest ServiceService ExcellenceGreat Customer ServiceLoyal CustomersMotivate EmployeesService BusinessQuality Service Author:Tony Alessandra